Roxborough Memorial Hospital | Philadelphia
🩺 Health & Wellness · Philadelphia
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hospital discharged patient without proper imaging; mixed up medical records.
Business reply on Google
We’re sorry to hear about your experience and understand your frustration regarding the concerns you described about your care during your visit. We take feedback like this seriously and would appreciate the opportunity to learn more and address your concerns. Please contact us at 215-487-4511 so we can assist you further.
Doctor dismissed patient's recurring eye infection and medical history
Business reply on Google
We are sorry to hear that your emergency department experience did not meet your expectations and that you felt your concerns were not fully addressed. We take feedback about patient care, and the overall patient experience very seriously and would like the opportunity to learn more. Please contact us at 215-487-4511 so we can discuss your concerns and work toward a better understanding of your experience.
Severe pain and vomiting, long wait, unresponsive staff
Business reply on Google
We’re sorry to hear about your experience and appreciate you bringing your concerns to our attention. Providing timely, responsive care is important to us, and we would like the opportunity to learn more. Please contact us at 215-487-4511 so we can discuss your experience further.
Doctor dismissed symptoms as anxiety despite abnormal test results
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing your concerns. We strive to provide respectful, attentive care and a comfortable environment for every patient. Please contact us at 215-487-4511 so we can learn more and address your concerns.
Hospital failed to diagnose throat pain and gave incorrect ultrasound diagnosis
Business reply on Google
We’re sorry to hear your visit did not meet your expectations. Providing clear communication and attentive care is important to us, and we appreciate you bringing these concerns to our attention. For any further assistance, please contact us at 215-487-4511 so we can address your concerns directly.
Hospital allowed patient with dementia to leave without notifying family
Business reply on Google
We are very sorry to hear about this serious situation and understand how distressing it must be for you and your family. This is not the experience we strive to provide, and we take concerns like this very seriously. Please contact us as soon as possible at 215-487-4511 so we can gather more information and assist you right away.
Doctor dismissed pain and called patient crazy; misdiagnosed high blood pressure.
Business reply on Google
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the way you felt your concerns were handled. This is not the level of care or respect we strive to provide, and we take feedback like this very seriously. We would appreciate the opportunity to learn more and address your concerns directly. Please consider reaching out to our patient relations team so we can follow up.
Rude and unprofessional staff in the ER, doors left open.
Business reply on Google
We, are sorry to hear about your experience and appreciate you taking the time to share your feedback with us. Your concerns about communication, privacy, and overall care are important, and we take them seriously as we work to improve our emergency services. We’re glad to hear some staff members were helpful, and we’d welcome the chance to better understand what happened. please contact us at 215‑487‑4511. Thank you for helping us do better for our patients.
Ambulance caused hit and run, damaging car and costing $900
Business reply on Google
We’re very sorry to hear about this incident and damage it caused. Safety is extremely important to us, and we take concerns like this seriously. We regret the difficulty you experienced when trying to report the matter and would like to help ensure it’s reviewed appropriately. Please contact us at 215-487-4511 so we can connect you with the correct department to address your concerns.
Hospital patient in extreme pain was neglected by staff
Business reply on Google
We’re very sorry to hear about your experience and the pain you were in. This is not the level of care we aim to provide, and your concerns are important to us. Please contact our patient relations team at 215-487-4511 so we can review what happened and follow up with you directly.
Unsanitary conditions, poor staff conduct, and medical oversights at hospital
Business reply on Google
We’re sorry to hear about the concerns you experienced during your visit, and we appreciate you taking the time to share this feedback. We’d like to learn more so we can address these issues and improve our care. Please reach out to us at 215‑509‑3770 or 215‑487‑4511, we’re here to help.
Doctor neglected patient's health concerns and showed discriminatory behavior
Business reply on Google
We are truly sorry for the experience you described, as your comfort and trust are very important to us, and we take concerns about communication and care seriously; we welcome the opportunity to speak with you directly so we can address this promptly. please contact our patient relations team at 215‑509‑3770 or 215‑487‑4511, as we are here to help.
Hospital missed spinal fractures after car accident, endangering patient.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you taking the time to share these concerns. Patients should always feel heard, thoroughly evaluated, and safe, and we regret that this was not your experience. We would like the opportunity to speak with you directly so we can better understand what happened and address this promptly. Please contact us at 215‑509‑3770 or 215‑487‑4511 at your convenience.
Doctor provided negligent care and discriminated against patient.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you sharing these serious concerns with us. We want every patient to feel respected, heard, and safely cared for, and what you described does not reflect the standard we strive to uphold. We would like the opportunity to speak with you directly so we can learn more and address this promptly. Please contact us at 215‑509‑3770 or 215‑487‑4511 at your convenience.
Security guard yelled at patients in the ER waiting room
Business reply on Google
We’re sorry for the experience you described, and we appreciate you bringing it to our attention. We want every patient to feel respected and supported, especially in the ER. Please reach out to us at 215‑509‑3770 or 215‑487‑4511 so we can follow up with you directly.
Nurse was inattentive and argumentative, failing to provide medication.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing this. We take concerns about responsiveness and communication seriously and want to look into this promptly. Please contact us at **215‑509‑3770** or **215‑487‑4511** so we can speak with you directly and support you. Your care and well‑being matter to us.
Excessive wait times, staff attitude, and medication sent to closed pharmacy
Business reply on Google
We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take issues involving wait times, communication, and follow‑up care seriously, and we’d like to look into what happened so we can better support you. Please reach out to us at 215‑509‑3770 or 215‑487‑4511 so we can speak with you directly. Your care and safety matter to us.
Patient with serious condition left unattended in ER for hours.
Business reply on Google
We appreciate you taking the time to share this detailed feedback and are sorry to hear about your experience and the lack of follow-up. This is not the level of care or communication we strive to provide. Your concerns are important to us, and we want to ensure they are properly reviewed. Please contact us at **215-509-3770** or **215-487-4511** so we can address this matter directly and work toward preventing similar situations in the future.
Hospital staff blew veins, withheld medication, and caused an infection
Business reply on Google
We’re sorry to hear about your experience. Your comfort and safety matter to us, and we want to better understand what happened. Please contact us at 215‑509‑3770 or 215‑487‑4511 so we can speak with you and offer support.
Hospital staff provided negligent care and discharged patient prematurely
Business reply on Google
We appreciate you sharing your experience with us, and we’re sorry to hear your visit did not reflect the level of care we strive to provide. Your feedback is important, and we want to review this further to ensure our patients feel supported and cared for at every step. Please contact us at 215‑509‑3770 or 215‑487‑4511 so we can learn more and assist you directly.