Royal Farms
📡 Internet & Cable · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Missing items and food was disgusting and old
Staff unable to read calendar or do simple arithmetic.
Store changed hours and is no longer open 24/7
Suspects employees are pocketing cash due to 'cash only' policy
Rude employee demanded mask, customer went to another store.
Incorrect food order and long wait time at Royal Farms.
Staff ignored customer needing assistance from behind the counter
System failed to apply discount; clerk refused refund
Chicken is soggy or dry; staff is unpleasant.
Business reply on Google
Thanks for taking the time to leave your feedback! We certainly are sorry to hear that your experience was less than stellar, and we’ll be looking deeper into your inquiry to make the necessary adjustments so that this does not happen again. We take this type of feedback seriously, it helps us get better! If you’d like us to contact you further, please visit royalfarms.com/contact-us, and a member of our Management Team will get back with you. We thank you in advance and hope you give us another opportunity to service you again soon.
Staff refused to cook chicken and could not issue a refund.
Business reply on Google
Thanks for taking the time to leave your feedback! We certainly are sorry to hear that your experience was less than stellar, and we’ll be looking deeper into your inquiry to make the necessary adjustments so that this does not happen again. We take this type of feedback seriously, it helps us get better! If you’d like us to contact you further, please visit royalfarms.com/contact-us, and a member of our Management Team will get back with you. We thank you in advance and hope you give us another opportunity to service you again soon.
Customer received old, stale chicken mixed with fresh chicken.
Business reply on Google
Thanks for taking the time to leave your feedback! We certainly are sorry to hear that your experience was less than stellar, and we’ll be looking deeper into your inquiry to make the necessary adjustments so that this does not happen again. We take this type of feedback seriously, it helps us get better! If you’d like us to contact you further, please visit royalfarms.com/contact-us, and a member of our Management Team will get back with you. We thank you in advance and hope you give us another opportunity to service you again soon.
Staff is slow and items are missing at odd hours.
Purchased stale and dry chicken from the business.
Food was dry, soggy, and not fresh; coffee machine dispensed half a cup
Incorrect food orders and frequently out of coffee flavors.
Overcooked chicken in order
Facility repeatedly shut down by health inspectors