Royal Moving & Storage Portland

Business reply on Google

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, particularly the extended move time, unexpected charges, late arrival, and the damage you mentioned, as this is certainly not the level of service we strive to provide. We have reviewed our system but unfortunately have not been able to identify your move based on the information provided; we would truly appreciate the opportunity to look into these concerns and work toward a proper resolution, so please contact us at [email protected] with your details and our team will be happy to assist you.

Business reply on Google

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the scheduling changes and understand how stressful it was to make alternate arrangements on such short notice. We appreciate you giving us the opportunity to acknowledge your concerns directly, and we’re grateful we were able to address them with you. Your feedback is valuable and helps us improve our communication and service going forward. We wish you all the best in your new home.

Business reply on Google

Hi Desiree, We’re sorry to see this review and understand how concerning this situation must have felt. When your concerns were originally raised, we addressed them promptly and issued a full refund in good faith in an effort to resolve the matter respectfully. We take all claims seriously and remain willing to review any additional information you wish to provide. Please contact us directly at [email protected] or call 503-782-9685 so we can discuss this further and ensure it is handled appropriately.

Business reply on Google

Hi Kristina, We sincerely apologize for your experience and truly regret how this interaction made you feel. This is not the level of professionalism or care we stand for, and we take your feedback very seriously. At the beginning of each month, our office experiences a very high volume of incoming calls, which can sometimes create a fast-paced and stressful environment for our team. However, this is not an excuse for sounding dismissive, rushed, or unempathetic. Our intention is never to make a customer feel unheard or disrespected, especially during a difficult personal situation. We understand that moving plans can change unexpectedly, and we appreciate that you took the time to call and communicate your cancellation. You deserved a more considerate and respectful response, and we are sorry that this was not your experience. Your feedback will be shared with our management team and used as a training opportunity to ensure this does not happen again. We truly appreciate you bringing this to our attention and wish you and your family the very best moving forward.

Business reply on Google

Hello Jeremy, We sincerely apologize for the experience you had with your move. After seeing the pictures you shared, we now fully understand the extent of the damage. We would still like the opportunity to make things right and rectify the situation. We are more than willing to discuss covering the repairs or any other solution that helps resolve this issue. Please kindly give us a call at 503-782-9685 or email at [email protected] so we can work directly with you to fix this. Again, we are truly sorry for the inconvenience and frustration this has caused.

Business reply on Google

Thank you for sharing your experience! We’re glad Andrei Z and Mike were able to assist and even helped locate your phone. We’ll be sure to pass along your kind words to them!

Business reply on Google

Thank you for taking the time to share such a detailed and honest review. We’re truly sorry to hear that your experience did not meet the high standards we set for ourselves, and we appreciate you acknowledging the professionalism and effort of the movers on site. We fully understand your frustration regarding the delays, the elevator confusion, and the team arriving at the wrong address. Situations like these should be communicated clearly and handled efficiently, and we apologize that this was not the case. We also recognize your concern about the difference between the quoted price and the final cost — the time added by avoidable mistakes is something we take seriously, and your feedback will be addressed with our operations team. Regarding the floor protection and the damaged item, we sincerely apologize that our solutions did not meet your expectations or our own advertised standards. We never want our customers to feel misled or unsupported, and we’re sorry that you felt the compensation offered did not reflect the inconvenience caused. We would truly appreciate the opportunity to review your case in more detail and offer a more appropriate resolution. If you’re open to it, p

Business reply on Google

Hi Alexander, We are very sorry to hear about your experience and the disruption it caused to your move. What you described is certainly not the level of service we strive to provide, and we regret that we fell short of your expectations. Delays can unfortunately happen in our industry, but the way they are handled makes all the difference. It is clear from your feedback that our communication and follow-through on your move day were not up to the standards we set for ourselves. We appreciate you taking the time to share these details, as it helps us identify where we need to improve - both in how we communicate with customers in real time and how we support our crews so situations like this do not occur. We would greatly value the opportunity to work with you directly to address your concerns and make things right. Our goal has always been to provide reliable, professional, and stress-free service, and we are committed to learning from this experience to ensure it does not happen again.

Business reply on Google

ATTENTION! This review was posted for a different moving company! Hi Elizabeth, We’re very sorry to hear about your experience. However, we need to clarify that this review is intended for a different company based in Henderson, Nevada while our head office is based in Los Angeles and have no branches in Texas or Nevada. Additionally, we never moved anybody from Texas for the past few years. Unfortunately, we've received similar feedback for the last 6 months from customers who used the Royal Moving company in Nevada. Please use this link to contact the correct company: https://yelp.to/S9CBIUE6dw If you’d like to discuss this further or think that our company was in charge of your move, please give us a call at 503-782-9685, and we can prove that our services did not involve your move. We would also appreciate it if you could remove your review to prevent further confusion. Thank you for your understanding.

Business reply on Google

Hi Jonathan and Abigail, We are truly sorry to hear about your frustration. Our records show that the original estimate was for 600 cubic feet, which you accepted based on the video estimate provided. Upon arrival, there were an additional 200 cubic feet of items that you wanted to move, resulting in an adjusted total price. We strive to ensure all estimates are accurate and discuss any changes with our customers upfront. We regret any miscommunication that occurred, especially given the additional items requested for the move. Unfortunately, by the time our movers finished, our office was closed, making it difficult to address concerns immediately. We understand your frustration and apologize for any inconvenience this may have caused. We value your feedback and will use it to improve our services. Please feel free to reach out if you'd like to discuss this further. You can reach us out at 503 782 9685

Business reply on Google

Hi Suzanne, I'm sorry to hear about your experience, and I appreciate you bringing this to our attention. According to our records, we did not have any calls that match your description. However, we take customer feedback seriously and are committed to resolving any issues. If you could provide us with more details such as the time of your call and the name of the salesperson you spoke with, we would be happy to investigate further and address the situation accordingly. Please feel free to reach out to us with any additional information you may have. We apologize for any inconvenience this may have caused and thank you for bringing it to our attention.

Business reply on Google

Dear Jessie, We are genuinely sorry to hear about your negative experience, but it seems there may be some confusion. It appears you might be referring to a different company, as we don't employ brokers, nor do we require any deposits. At Royal Moving, we strive to provide transparent and reliable services, and it's disheartening to hear that you've had such a frustrating encounter. We take pride in our commitment to upfront pricing and clear communication throughout the moving process. We'd like to assure you that we value our customers' satisfaction above all else. If there has been any misunderstanding, we would appreciate the opportunity to address it and make things right. Please feel free to reach out to us directly so we can better understand your situation and work towards a resolution.

Business reply on Google

Hello, Gracie, Upon reviewing our records, we couldn't find any moves from California to Oregon in the past month, and your experience doesn't align with our standard practices. We want to ensure we address your concerns accurately. Could there be a possibility of a mix-up or confusion with the moving company? We value your feedback and would appreciate it if you could double-check and confirm if the review was intended for the correct business. If there's any misunderstanding, we sincerely apologize for any inconvenience. Let us know if you need any assistance.

Business reply on Google

Dear Sophia, Unfortunately, there weren't able to locate any customers with your name in our system. Please call our office on (503)-782-9685 so that we could reimburse you for any incurred inconvenience.