Run Run Moving Company 人人搬家

Business reply on Google

Thank you for your feedback. We’re sorry this experience did not meet your expectations. This was a very large move (approx. 11,000 sq ft, 8 rooms, three levels plus a basement), not a typical job. Based on industry standards, this usually takes about two days, and our team completed it in about 1.5 days. Per your booking, we scheduled 5 movers for packing and one 26-ft truck. On site, the workload was far more than originally described, so for safety and efficiency we added an additional 22-ft truck. Packing, wrapping, and necessary disassembly are standard procedures to protect items, and we used about 60 moving blankets, 2 boxes of stretch wrap (8 rolls), and 1 box of bubble wrap. You informed us the property had to be turned over the next day, so everything needed to be cleared the same day. To meet this deadline, our crew worked overtime from 8:30 AM until around midnight, even in rainy conditions and with a 2–3 minute walk each way to the truck. Regarding the charges, we already applied a $179 discount. You later requested a further reduction to $7,000, but the final paid amount was about $7,400. We’re always open to discussing the details privately and improving our service.

Business reply on Google

We’re very sorry for the issues you experienced during your move. We truly apologize for the missing items and damage, and understand how frustrating this must be. Your feedback is very important to us — we’ll review it carefully to improve our service. Thank you for bringing this to our attention.

Business reply on Google

Dear Andrew, We are truly sorry to hear about your recent experience with our moving service. We value your feedback and are committed to improving our services. Please reach out to us directly at [Your Contact Information] so we can address your concerns and make things right. Thank you for bringing this to our attention and giving us the opportunity to improve. Best, Kalvin RunRunMoving

Business reply on Google

"We are sorry for any inconvenience or frustration that you have experienced during your move. We take all customer feedback seriously and strive to improve our service quality.. We understand that the cost of moving may exceed your personal budget. You may feel that the task should have been completed in 6-7 hours, but the workers actually worked for 11 hours. They had to pack in boxes, pack all furniture.disassemble furniture, move items from the 2nd floor, transport everything through a narrow elevator to the new location, and which took a considerable amount of time. The reason the sofa couldn't be moved was due to previous renovation work inside. The sofa was moved in before the renovation was done. The sofa may require disassembly and installation, which could take additional time. Company already communicated this with you on the day of the move. We tried to move it out, but you told us that you wouldn't pay any extra money. and that you wouldn't settle the bill if we couldn't move it. I believe you don't want to spend any extra time on this. The workers worked for 11 hours, but the company settled for 10 hours. In an economic downturn, customers are often very cost-consciou