Safe & Sound Mobile Electronics

Business reply on Google

As you stated, your "client" was informed of our appointment scheduling policy - At 9am, we begin to schedule our next-day appointments. As I mentioned to you, by the time you called, we had already accepted 4 calls and scheduled 2 appts. I asked you what service was required. If it were a shorter job, maybe we could fit your "client" in but it was not. You seemed to not grasp this concept and kept repeating "that's crazy", "that don't make sense", "wow", etc.. As if you were looking for me to make some kind of impossible concession for your "client" but there was no room. After I thoroughly explained our policy a couple of times, you became even more unprofessional and seemingly angry. You said that you were going to take your "clients" business elsewhere and I said "I understand." After that, you attempted to spew more negative comments but I thanked you and ended the call. So, I am not surprised of your extreme 1-star review which you left to hurt this 33 year-old Black Business the best way you could think of. This is not because of bad completed service, not because of a bad product purchased but because you couldn't get your "client" an appointment. Also, I see that your 2nd