Santikos Galaxy

Outdated payment system causes frustration for customers.

No way to pay except card only at a kiosk

Staff rude about child's sippy cup and snack

Denied entry due to outside popcorn bucket and excessive bag checks.

Child's broken seat in theater, staff unhelpful.

Movie audio too low, AC too loud in theater

Flies on movie projector lens during film.

Theatre had poor cleanliness, worn seats, and dim screen.

Unclean lobby and auditorium, poor sound, scratched screen, overpriced stale concessions

Undercooked chicken tenders and overcooked pretzel; poor service.

Epic Nachos downsized but price not lowered; unkept sitting area

Customer was denied a plate for their hotdog and noted declining standards.

Unclean bathrooms, messy lobby, no 3D glasses, and rude staff.

Filthy bathrooms, chaotic lobby, and no 3D glasses for showing.

Manager refused to allow customer to bring in a water jug

Ticket prices increased, making it too expensive.

Employee assaulted customer, business kept employee, then retaliated on social media

Rude staff, overheated theaters, and stale popcorn

Multiple car break-ins in the parking lot, manager unconcerned.

Manager was rude, disrespectful, and harassed customers over a noise complaint.