Satellite Phone Store

Business reply on Google

We are sorry to hear that the satellite equipment did not meet your expectations. We go through great lengths to test all equipment before shipping and we encourage our customers to do the same before departure on their trip. The equipment was received back and tested and fully functional. Unfortunately, we cannot have clarity on all use case scenarios and everyone's situation is different that would impact the effectiveness of this equipment. without truly understanding what impacted your equipment not working you expect , a courtesy was provided to you $500 credit,

Business reply on Google

Hi Trina We’re sorry to hear that your experience with the Starlink data terminal did not meet your expectations. As noted in your conversation with our tech support team on July 15, 2025, the reason for your return was that the "system is too complicated." Please be assured that we only ship brand-new Starlink equipment in the original retail packaging. While UPS or other carriers may sometimes cause cosmetic damage to the shipping box during transit, the equipment inside remains new and unused. Our records confirm that your order was delivered on July 14, 2025 and returned to us on July 21, 2025. Under our 30-day return policy, customers are responsible for shipping costs. Upon receiving your equipment, we promptly canceled your 12-month service agreement, releasing you from any further contractual obligation. We also attempted to process your refund; however, a chargeback was filed with your credit card company. The matter is now under arbitration with your bank. Once that process is resolved, we will finalize your refund, minus non-refundable costs such as shipping and service fees. We value your feedback and hope this explanation provides clarity regarding your order and retur

Business reply on Google

Thank you for reaching out and sharing your concerns. We truly value every customer and take all feedback seriously. Our service is designed to provide remote internet access in areas where traditional local providers are not available. Because of the unique infrastructure required to deliver connectivity in these regions, our service does come at a higher cost compared to standard urban internet plans. As stated clearly on our website, this plan includes 500GB of data for $165 per month plus tax. The satellite equipment is provided free of charge with a 1-year service agreement. Should you decide to cancel or no longer wish to honor the contract, we do not charge an early termination fee (ETF). However, to close the account, you would need to buy out the satellite equipment, as it was provided at no cost under the contract terms. We understand that this process can sometimes be confusing, and our team would be more than happy to walk you through your options and help find a solution that best fits your needs. Please feel free to contact us at [phone/email] so we can review your account together.

Business reply on Google

Hi Kevin, Thank you for your feedback. We’d like to clarify a few important details regarding your purchase. The original quote and invoice we provided clearly outlined all applicable taxes and surcharges. Unfortunately, we cannot waive or remove these charges, as they are standard and non-negotiable. Additionally, you received a generous discount on the Iridium 9575 satellite phone as part of your 24-month service agreement. This discount is reflected in the early termination provisions of your service contract, which you accepted upon activation. The contract also includes a 30-day return policy, with a standard 20% restocking fee for all electronic equipment. This fee is necessary because we cannot resell the phone as new once it has been used; instead, returned units are sold at a reduced price or added to our rental program. We strive to be fully transparent in our service terms and agreements. Regarding your concern about text messaging functionality, we tested the same model device at our San Diego office and confirmed that both sending and receiving messages work properly. We invite you to contact our technical support team, who will be happy to assist you in troubleshootin

Business reply on Google

We originally sent the customer a new sealed in the box starlink unit and router, when the customer called us and stated it was defective and not working, we acted right away and sent him a replacement before even getting the first unit back , When the customer finally sent the stated defective unit back over a month later, it was clearly water and physical damaged. The Wifi antenna is torn completely off , regardless got the customer back up and running and waved a whole month of service fee he is currently using the starlink satellite satellite system replacement we sent him for connecting, I have tried to contact the customer to pay for the damage router but he is non responsive.

Business reply on Google

Hi Mr. Spivey, We were surprised to read your review, as we’ve made every effort to assist you as quickly and thoroughly as possible. When you contacted us about your satellite system not working—just before heading out to sea—we immediately shipped a replacement system without delay and without requiring the return of the original unit first. Additionally, we refunded your service fees for the month your unit was non-operational, as a courtesy and to minimize any inconvenience. We’ve since received the original unit back, and unfortunately, it shows signs of water damage and physical damage by the user. The Wifi antenna has been severely damaged on the router. Because of its condition, we’re unable to submit it to the manufacturer for RMA replacement, as it falls outside of warranty coverage. We’d really appreciate the opportunity to speak with you directly and clear up any misunderstandings. Please feel free to call me at 941-955-1020 ext. 110. Sincerely, Barry H.

Business reply on Google

We’re sorry to hear about your experience and appreciate you bringing it to our attention. I’d really like the opportunity to look into this further and make things right. In reviewing this the address mismatch was our biggest hurdle hat we eventually overcame. My goal is to ensure no customer slips through the cracks, and I’d like to work together to resolve any concerns you have. Please give me a call so we can discuss it directly — I’m confident we can find a solution. You can reach me at 941-955-1020 ext. 110. Sincerely, Barry H.

Business reply on Google

We’re sorry to hear about your experience and appreciate your feedback. For clarity, we test every Iridium GO! unit thoroughly before shipping, and we tested this unit again upon its return. In both cases, the device was found to be fully functional. Additionally, our records indicate that no connection to the Iridium GO! was made during the rental period, suggesting the unit was never activated or used. That said, we want every customer to feel supported and satisfied. If there was any confusion or issue during setup, we would’ve been happy to assist in real time. Please feel free to reach out so we can talk this through and see how we can help. You can contact me directly at 941-955-1020 ext. 110. Sincerely, Barry H.

Business reply on Google

We are sorry to hear about your experience. We go out of our way to ensure that products are processed shipped out immediately unfortunately, once the product leaves our office it's in the hands of shipping companies , for the most part FedEx is 99% reliable, with equipment already shipped with a tracking number indicating that it is still in process for delivery. We cannot ship out additional equipment. we can only step in after FedEx has deemed the item lost or nondeliverable, and we have a tracking number of the equipment on its way back to our facility. we encourage you to reconsider your review based on our acknowledgment and explanation

Business reply on Google

Hi Jesse please send me ([email protected]) the order number so we can pull the unit when its returned and see if the battery is faulty. We test call every device before shipping but will be happy to check out the output voltage and phone. Thanks for letting us know sorry we got a 1 star :-(