SD Cell Phone Repair
📡 Internet & Cable · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Business location is non-existent and staff is unresponsive and rude.
Business location is inaccessible and unresponsive to phone inquiries.
Business reply on Google
Hi Tim, Thanks for your feedback. Yes — we are still in business. We operate by appointment only, which helps us provide faster and more reliable service to our customers. We checked our system and did not see any missed calls, but please feel free to call us again and we’ll be happy to assist you right away. Thank you for understanding, and we hope to help you soon.
The business address is incorrect and leads to a private residence.
Business reply on Google
You do not live there ! We still have the location and temporary closed! We would appreciate if you rate us after using our services. Any further questions please give us a call
business quoted significantly higher prices than competitors for screen repair
Business reply on Google
Wrong business! Please double check the business !
Business closed without returning customer device
Business provided inaccurate repair diagnosis to overcharge for services.
Poor quality replacement screen caused display and keyboard malfunctions.
Staff refused to install customer-provided screen and was rude.
Business reply on Google
Hey there SA! Thanks for letting us know about your experience! As it’s common sense and general knowledge we are third party repair shop and we use aftermarket screens, quality wise they are not as good as original apple screen, however you pay much less than that as well, we offered you the refurbish apple screen but because price went up you didn’t accept it. You got your refund as you wished. If any problem you can always reach us via phone as well
Poor repair quality resulted in physical gaps and damaged vibration module.
Business reply on Google
I'm sorry to hear this problem. We offer 90 day warranty on the parts that we replace unless it's damaged again. We will work on our services and strive to be better.
The final price exceeded the quote and the repair failed quickly.
Business reply on Google
Hey there Sirpa. Sorry to hear about your experience. Unfortunately we haven’t received any email from you. If you can give us a call or let us know how we can help you! If it’s the opening on the back of your phone we can reseal it in no time! All you need to do stop by. Also if you told us different model and came up with plus model or something like that , price might change, and sounds like you we did overnight shipping too, since I cannot remember what was your repair , that extra 25 might be for your overnight shipment cost too
The phone required three repair attempts to resolve the issue.
Store failed to track order and sent part to wrong location.
customer charged twice for an incomplete repair with long wait times
Technician damaged phone screen, back cover, and camera during repair.