Seal Rock Inn
🏨 Hotels & Travel · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Room had musty odor, dirty curtains, poor shower, and uncomfortable bed.
Business reply on Google
Thank you for taking the time to share your experience. We truly regret that your stay didn’t meet expectations. Our family has been welcoming guests for over 65 years, and while we do our best to make everyone happy, we know things don’t always go perfectly. We’re sorry about the fireplace issue—it had just been serviced but unfortunately stopped working again. We’ll also be following up with our housekeeping and maintenance teams regarding the cleanliness, shower pressure, and mattress comfort you mentioned. It’s disappointing to hear your encounter with our front desk wasn’t friendly; that’s not the experience we want our guests to have. We appreciate your kind words about Miles and the in-room amenities and will make sure to share your feedback with the team. We hope you’ll consider giving us another try in the future.
Receptionist was lazy and miserable
Business reply on Google
We’re truly sorry to hear about your experience and appreciate you taking the time to let us know. We want every guest to feel welcome and respected, so it’s disappointing to learn that wasn’t the case for you. We also tried to identify your reservation so we could better understand what happened, but unfortunately, we weren’t able to find your name in our records. If you could reach out to us directly, we’d really appreciate the opportunity to speak with you, learn more about your visit, and make things right.
No night staff to address noisy neighbors
Staff refused to allow phone charging, endangering solo female traveler
Unclean room with gum, dirt, and bad smells on bedding
Customer lost over $500 due to cancellation policy
Room had a strong mold smell and was dirty.
Shower went cold and a bed had a large blood stain
Staff refused a child access to a toilet
Business reply on Google
Dear Rebecca, the Seal Rock Inn Restaurant was always a separate business, and they closed down permanently in April 2020 because of the Covid-19 pandemic. Our hotel has no public restroom’s on the property.
Uncomfortable beds, hidden bedding, noisy, unresponsive staff, small elevator
Customer did not receive the reserved suite
Waiter was rude to the customer
Hilariously bad service, felt like an episode of the Twilight Zone.
Waitress delivered check without asking if anything else was needed
Food quality was poor, with dry burger, bad hollandaise, and freezer-burned spinach.
Rudest waitress ever encountered
Customer was knowingly overcharged by a waitress.
Awful sandwich and waitress
Hotel requires two nights stay and charges extra for weekend.
Denied a room due to age and experienced rude staff.