Seeon Auto
🚗 Auto & Repair · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Business failed to respond to inquiry about a vehicle.
Business reply on Google
Hello C Shimmers, the Cadillac you inquired about has already been sold. We sincerely apologize if there was any delay or missed response on our part. While we strive to address all inquiries promptly, there might have been a miscommunication. If you have any further questions or concerns, please don’t hesitate to reach out—we’d be happy to assist you.
Dealership location felt like an auto repair shop
Business reply on Google
Our space might be small, but our deals are big! 😉 We’ll work on boosting those dealership vibes for your next visit—thanks for the feedback!
Repair estimate increased by 33% after payment.
Business reply on Google
I’m sorry to hear that your experience hasn't met your expectations on this occasion. To start claim repair, we make the first estimate based on the visual check before we get the authorization to remove the damaged part. If we find more damage inside, we submit a supplement. Sorry for we couldn't give you all estimate at one time
Company demanded extra payment for parts already in original estimate
Business reply on Google
Oh, We HATE overcharges from Autoshop! 😱😱 You are a valued customer, There is no reason that we make customer unhappy. Because of $38 (No way 😤) We live in 21 century and our repair program updates right away when we add work. What you see is the latest job And we asked you to confirm because we didn't charge yet. There was a misunderstanding about the fastest program, but thank you for making us recognize that this can be an issue. We learned from it and do better in the future. Thank you! 😉
Car sold with concealed fracture damage
Business reply on Google
For $3000 vehicle, SAFETY is more important than cosmetic. Even that's $3000 car, We put $2000 value repair mechanical work, Cuz Safety is our top priority and core Do you keep leaving reviews because your tire flattened after few weeks? 🤔 hmm..
Seeon Auto billed for imaginary damages and stole belongings.
Business reply on Google
Yes we claim when Mr. Blake Brewer Didn't return car over 17 days without notice, Didn't get phone call We find vehicle from Tow company, With flatten tires, Big scratch Tons of trash And pay 'Nothing' :)
Inaccurate closing time on Google Maps
Business reply on Google
Yes we have many customer want to come us on Sat, so we planning to open on Sat soon 😊 Yay! And If restaurant close at 6, You need to go there at least 5:30 🤔
Business overcharged for a car compared to market value.
Business reply on Google
We are very sorry if you were offended by our refusal for you to call us and ask for a $2000 discount on a $6000 vehicle without seeing the vehicle. You can negotiate a little price after viewing the vehicle at any time. thank you.
Terrible car service experience
Business reply on Google
In Texas once a vehicle is over 10 years old, the mileage becomes exempt on the title. That's not a problem sir.
Unprofessional service, blaming customer, and overcharging for repairs.
Business reply on Google
Mr. Alvin Chang If you keep leave false review in purpose We are going to take action with defamation attorney
Charged extra for brake repair due to their installation error
Business reply on Google
1. Before you come, We said we don't guarantee the result of job in case the customer brought their own part, but we did for you. we explained that customer have all responsibility before we do and you agreed. That's why we did. 2. You brought metallic brakes without shims. 3. We mentioned we need ceramic brakes with shim but you wanted the parts you brought. 4. After you picked up the car, you said brakes keep making noise. 5. We said if we fix that issue, we will charge $100 and if not we won't charge. 6. You came to repair the issue and we fixed that issue that caused by the parts you brought. These are what we have been through and this argument was started from the part you brought(we didn't want to do at the first time because customer can misunderstand or have doubt in case the part has issue.)
Poor quality auto body repair, non-functional sensors, and price dispute
Business reply on Google
Seeon Auto present quotation to customer before every work and get signature. We don't change quotation. We recommended a new part but you didn't want to buy it. Like this case we explain the results and follow the owner's decision. He saw picture after repaired and satisfied Seeon Auto will humbly accept criticism but will tell the truth in baseless false claims. We have done is below with $2000 Please Remember is Benz S-Class not a corolla or civic. 1. HOOD repair and paint 2. Front bumper R&I and repaint 3. Install New Hood Grill and emblem 4. Repair Bent Upper Radiator Support Frame 5. Repair headlight with special glue(Customer didn't want to buy new) 6. He have parked his car over 3 weeks after job done and didn't pay storage fee. 7. We sprayed European HS Clear Three time for high gloss finish.