Service Department at Texan GMC Buick
🚗 Auto & Repair · Humble
total experiences
replied on google
Most reported issues
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Experiences
Car returned with ants and a windshield leak after minor repair
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Oil change took two hours; keys were lost
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Suspension issue not fixed after multiple attempts and charges
High quote to reprogram truck after theft
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Vehicle returned with unresolved safety issue after poor communication.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Business failed to address primary issue despite appointment
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Poor communication from service advisors
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Truck still had same issue after repair, dealership refused to cover further diagnosis.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Vehicle not serviced despite appointment, causing rental car expense
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Misleading service communication, poor workmanship, and incomplete repairs.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Nine-day wait for transmission fluid change
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Half the electrical work was done and charged full price
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Unfriendly staff and poor communication about service completion
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Windshield washer fluid not refilled during service.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Dealership sold faulty truck, failed to repair it after multiple attempts
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Backup cameras still glitching after service.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Service took double the estimated time and staff were uncommunicative.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]
Dealership failed inspection, lost radio order, and did not return calls
Business reply on Google
Hello C, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Greg Wilhelm, General Manager [email protected]
Oil change took over 3 hours despite appointment
Long wait for repair and no loaner car provided
Business reply on Google
Hello Terry, Thank you for the review. Here at Texan Buick GMC Service , we always want our customers to be 100% happy with their time spent in our service department. I am sorry if we were not able to provide you with a 5-star experience. Please feel free to contact us directly using the information below if there is anything I can do to make your experience better. Thanks. Greg Wilhelm, General Manager [email protected]