Shugga Hi Bakery & Cafe
🍽️ Restaurants · Nashville
total experiences
replied on google
Most reported issues
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Experiences
Owner inappropriately tried to sell divorce book to bachelorette party
Business reply on Google
My apologies for offending you. I could say that the conversation went a little differently. However, that is not necessary. Those that visit Shugga Hi are appreciated and highly respected. Congratulations!!
Waited over an hour for food with few other customers
Business reply on Google
Thanks for the opportunity to serve.
Poor service, unavailable items, and misleading menu information.
Business reply on Google
Thanks for coming!
Long wait for barely warm food; no bakery items available.
Business reply on Google
Hi KB. Thanks for coming. We are going through growing pains. If you had read our history you would understand why parking is limited at this time; however, we are working on it. I greeted you when you came in. I served you and personally brought food to the table. Chicken and fish were taken from the fryer. We do not hold food in the window. You and your friend came at the same time 2 large tables came. I certainly remember you. Thanks for the well wishes and wish the same for you and your friend. Have a great week!
Customer waited 20 minutes without service, then left.
Business reply on Google
Thanks for coming in. Two large tables walked in literally right before and you told that. You were seated and given water.The same way I greeted you at the door, you could have lodged your complaint with me rather than posting this review. You were told that someone would be right with you. Guess that is what you would rather do. Quite frankly I was surprised when I came out and you were gone. Have a great one!
Slow service, unseasoned food, and missing requested items.
Business reply on Google
Interesting to say the least. Ran out of cups, no water, ran out of lemons, and it took forever? You didn't like the atmosphere either?Thanks for letting us know. We will address your concerns and I hope you give us another opportunity.
Long wait times and rude server when asked for more syrup
Business reply on Google
Thanks for coming!
Slow, incompetent service; kitchen closed without notice; forgotten orders.
Business reply on Google
It really does take a lot of time to write a bad review. Hope you give us another opportunity so you can take your time and write a good review. See you next time!
Long wait and poor food quality due to lack of supplies
Business reply on Google
I apologize you did not enjoy yourself. I enjoyed speaking with you and if I had known there was a problem I would have taken care of you. Have fun on your camping trip. See you next time and be safe!
Customer waited over an hour for food and 30 minutes for a drink
Business reply on Google
Hi Kayren, my apologies for your wait. I know the day you are speaking of. We were shorthanded in the kitchen and servers. I was not there, but the staff informed me afterwards because that is not how we operate. I have taken steps to rectify. That is not acceptable. However, I am not making any excuses. I hope you give us another try and thank you for the opportunity. Also, please note that we drop an order when you get there. We want it to be fresh. It takes a little longer for chicken to cook. Have a joyful year!
Lack of seating, unclear pricing, limited choices, and rushed out
Business reply on Google
Whaat! Hmm. We have 2 8 tops and we do not push tables together. We have at least 20 dishes to choose from and you are welcome to take as many pictures that you like. What I don't understand is that if you were confused or not satisfied you could have asked for the owner. I was there and would have clarified and addressed any questions you might have had. Thanks so much for coming and hope to see you again.
Food order was incorrect and delayed, causing customer to be late for work.
Business reply on Google
Robert, you have been there a couple times before so you know our standard and what you say does not describe us. Please bring your son back tomorrow and allow is to give you an experience what we are known for.
Waitress rushed customers to leave the restaurant
Business reply on Google
Thank you for your review. I am not sure why this happened. We love to see you come and hate to see you go. We want to make you feel at home. I hope you would give us another opportunity to serve you.
Long wait times and cold, undercooked food
Business reply on Google
Josh sorry you didn't enjoy your experience. Thanks for your support and hope you will give us another try. Food is cooked to order and not sure who "they are."
Owner was rude to a repeat customer
Business reply on Google
Janelle, not sure who you are and not quite sure how to respond to this post. But thanks for giving us a try! Thanks for your support!
Flavorless chicken and average waffle were overpriced.
Business reply on Google
Hi Brittany! We don't claim, the people claim. Thanks for stopping by!
Order was incomplete and missing several items
Business reply on Google
Hi Kim. My apologies for your experience. If you are in town again, I hope you stop by. Ask for Kathy and I will take care of you.
Long wait times for table and food, and fish was not crispy
Business reply on Google
Thanks for support.
Discrimination in seating based on race and party size
Long wait and poor waitlist management