SIFF Cinema Uptown
🎬 Entertainment · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Uncomfortable seats and outdated cinema experience.
Concession stand employee was unnecessarily rude to a customer
Employee yelled at customer; building is run down and unkempt
Uninviting space surrounded by garbage and drug users
Disruptive patrons talking and using flashlights during movie screening
Staff member made condescending remarks about a foreign film
Business reply on Google
Hello Plus Aziz, Thank you for your input. We will be passing this information along so that we can improve our education and practices. We hope that you will be joining us in the future for another amazing film. - SIFF
Staff member was condescending to customer at concession stand.
Business reply on Google
Victoria, we're sorry to hear you had this experience at our theater. It does not align with the customer service we'd like to provide our guests. We will share your review with our cinema management. If you'd like to provide any additional feedback, please email [email protected].
Website showtimes did not match actual showtimes
Business reply on Google
Thank you for sharing this feedback with us, that is a frustrating experience. I do see some incorrect showtimes have automatically filled on the Google Showtimes listing for the 2023 Oscar shorts; correct showtimes are available on our website (siff.net). Scheduling the Oscar shorts programs is a challenge due to their varied lengths and coordinating with our other films. We will certainly share the feedback about including earlier showtimes with our programming team. In the meantime, we do have some early evening screenings available this upcoming week for the Animated program.
Children denied entry to movie due to vaccine card requirement
Business reply on Google
Veronica, We are sorry you had this experience. When we originally scheduled The Muppet Christmas Carol earlier this year, we were optimistic that vaccines would be more widely available and a younger audience could attend. Unfortunately this was not the case, but we decided to keep the film as it is loved by film lovers of all ages. We understand that this was a disappointment for the children and we apologize. For the safety of our guests and staff we require all our theater attendees to be vaccinated, and we appreciate your understanding of this measure. Our operations and programming staff have been notified of your experience and we will work to better communicate our COVID policies going forward. Thank you for taking the time to provide us with this feedback; we hope to do better in the future.
Children denied entry to movie despite adult vaccination cards
Business reply on Google
We are sorry you had this experience. When we originally scheduled The Muppet Christmas Carol earlier this year, we hoped vaccines would be more widely available and a younger audience could attend. Unfortunately this was not the case, but we decided to keep the film on our schedule as it is enjoyed by film lovers of all ages. We require all theater attendees to provide proof of vaccination in accordance with our COVID safety protocol. Going forward, our staff will work to better communicate our policies ahead of our screenings.
Outdated facilities need an overhaul
Negative experience at cinema, advises against spending time or money
Uncomfortable seating and outdated location
Uncomfortable seats and dirty bathrooms
Staff unprepared, office unaware of hours, and no answerable phone.
Increasingly outrageous prices and online ticket fees
Staff did not warn about broken A/C in the cinema
Restrooms are dirty and stall doors don't lock; seats are uncomfortable