Sinatra Movers
🔧 Home Services · Los Angeles
total experiences
replied on google
Most reported issues
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Experiences
Company tried to charge an extra $4000 on top of the estimate.
Business reply on Google
Hello. Please contact to our email [email protected]. Unfortunately, I’m unable to found any record of your name.
Rude and condescending customer service representative
Movers were slow, argumentative, and failed to move a couch.
Movers broke and stole items, offering only apologies
Business reply on Google
Dear Vicente, Thank you for sharing your feedback. We are truly sorry to hear about your experience and apologize for any inconvenience caused. We pride ourselves on providing excellent service, and it is our goal to address and resolve any issues promptly. Your move took place a YEAR AGO, and we did not receive any complaints from you during or immediately after the move. We deeply regret that we missed the opportunity to address your concerns in a timely manner. We encourage all our customers to report any issues as soon as they arise so that we can take immediate action to resolve them. Your feedback is invaluable to us as it helps us improve our services. Thank you for bringing this to our attention. Sincerely, Sinatra Movers Company
Movers were late and damaged multiple pieces of furniture
Business reply on Google
Hello Tierra! First of all our sincere apologies for inconveniences this move caused you and for not meeting your expectations. We want each of our customers to be totally satisfied with our service so we are kindly asking you to contact our office. Thank you Sinatra Movers Company
Movers charged extra after underestimating truck size and leaving items.
Moving service was extremely slow and missed scheduled move-in times.
Business reply on Google
Dear Krista, We are really sorry that you had such experience with our company! We see how much time and effort you spent to describe your experience, and we are grateful for this, because everyone has the right to express their opinion about our service. We're sorry that your expectations to move 2 separate apartments that weren’t packed in 3-4 hours weren't met. Every move is different. In your case, when the apartments are not prepared for moving, it takes longer. The first day took 13 hours, full-packing of 2 apartments plus moving. Based on your request we provided a 24ft truck, and all your belongings didn’t fit in it. We have a 26ft truck for such situations. We provided free overnight storage in the truck. We controlled the process and made sure that the furniture was docked to the ceiling of the truck. On the second day we finished the job and of course our manager was concerned that you were refusing to pay for the move. On the first day, we did not ask you for payment, because the work was not completed. On the second day you refused to pay for moving services, of course, the manager offered to call the police to draw up a report. We always treat customers' problems with
Movers broke furniture, disappeared, and damaged building property.
Business reply on Google
Dear Sarah! We are truly sorry to read your review. Our sincere apologies for inconveniences this move caused you and that some of your furniture was broken. In our company such cases occur very rarely and if still the breakup takes place we have an insurance refund. Please contact one of our managers and we will send you a claim opening form so that Claim Department will handle your case.
Movers damaged fridge, took too long, and company offered minimal refund.
Business reply on Google
Dear Alex. We have already discussed the issue of refund. We are not ready to return $300 without reason, and therefore we advised you to contact our claim department and file a claim. One of our employees was wearing a bandana, his face and nose were covered. All our employees are experienced and high level professionals.All things were transported without damage. We are truly sorry you were counting on fewer hours but amount of stuff was big. Kind regards Sinatra Movers
Movers damaged furniture, lost electronics, and caused smoke odor.
Business reply on Google
Hello! We checked our customer base. We do not have your moving information. Our company is always open to dialogue. Feel free to call us at (888) 999-0240 and we're sure that we can resolve this situation.
Movers left trash and furniture blocking a walkway after the move.
Business reply on Google
Thank you for your review. We are sorry for the inconvenience, but you've hired movers without a truck for this job, so they've arrived without one, their car only had space for packing materials and some moving equipment. The movers strictly followed your rules. They've arrived on time, worked hard and haven't done any damge to the property or items. They left the furniture and junk righrt where you asked them to. You've closed the contract with your signature and let them go only to call the next day saying we need to return to clean up. Our manager told you that garbage disposal is an additional service as we have to pay the movers for their work as well as we have to pay the dump for disposing of the stuff, yet you still insisted that we should come and do it for free. This is not fair. Garbage disposal is done using a truck, this is an extra service as we are a moving company and don't provide such services ourselves. If you would have told us beforehand that you need to dispose of something we could have done it the same day but for an additional charge. We are a fair and legitimate company and we always try to do what's best for our customers, but we can't do it for free in