SIXT Car Rental - Orlando International Airport (MCO)
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Received multiple mechanically faulty cars and was falsely charged for damage.
Business reply on Google
Hello Tom, I’m truly sorry to hear about the issues you faced during your rental experience with us. It’s concerning to learn about the mechanical problems, the mix-up with your rental location, and the unresolved matter of your lost item. We take your feedback seriously and will look into these matters to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team-Angelica
Car had A/C vent and tire pressure issues; no replacement offered
Business reply on Google
Hello M K, I’m sorry to hear about the issues you experienced with the vehicle and the challenges you faced with our customer service. We strive to provide top-quality vehicles and efficient service, and it’s disappointing to know we fell short in your case. Your feedback is important, and we’ll work on improving our processes to prevent this from happening again. Thanks, The SIXT team - Marianne C.
Fraudulent fuel charges and hidden fees, despite promises of free fuel.
Business reply on Google
Hello Saranjit, Thank you for sharing your detailed feedback with us. I sincerely apologise for the issues you encountered, including the misleading location information, long wait times, and the condition of the vehicle. It's concerning to hear about the unexpected charges and the experience with our staff member. We take these matters seriously and will be investigating further to ensure such situations are addressed. Thanks, The SIXT team - Theresa
Car rental reservation not honored; excessive wait for shuttle
Business reply on Google
Hello Jeremy, I’m sorry to hear about your experience with our shuttle service and the issues you faced with your reservation. It’s disappointing to know that the Jeep you reserved was not available upon your arrival and that there were unexpected charges. Your feedback is valuable, and we will use it to improve our services. Thank you for sharing your experience with us. Thanks, The SIXT team -Kervin A.
Charged for tire damage that occurred during rental period
Business reply on Google
Hello Dawn, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the tire issue during your rental. We understand how frustrating it can be to encounter unexpected charges and we take your feedback seriously. If there's anything further you'd like to discuss, please feel free to reach out. Thanks, The SIXT team - Jan
Advertised car class not provided at pickup
Business reply on Google
Hello Alexey, Thank you for sharing your feedback with us. I apologise for the inconvenience you experienced with the car class not matching your expectations. We strive to provide accurate information and will work to address this issue to improve our service. Your input is valuable, and we hope to have the opportunity to better meet your needs in the future. Thanks, The SIXT team - Jan
Car rental company falsely claimed damage to vehicle, charged $2400.
Business reply on Google
Hello Steven, I’m sorry to hear about your recent experience with us and the concerns regarding the damage claim. We take such matters very seriously and I apologise for any distress this has caused. Please reach out to our customer service team so we can investigate this issue further and provide you with the necessary assistance. Thanks, The SIXT team -Michelle
Sixt falsely claimed car damage after return
Business reply on Google
Hello J “22” H, Thank you for sharing your experience with us. I apologise for any distress caused by the claims email and the discrepancy with the photos. We take such matters seriously and would like to investigate this further to resolve the issue. Please reach out to our customer service team so we can assist you promptly. Thanks, The SIXT team - Theresa
Car rental company added unauthorized charges and declined to remove them.
Business reply on Google
Hello G Pez, I’m truly sorry to hear about your experience and the issues you faced with unauthorised charges and lack of communication. We understand how important it is to have clear and accurate billing, especially when travelling with family. Your feedback is invaluable, and we will ensure it is shared with our team to improve our service. Please reach out to us directly so we can address your concerns more thoroughly. Thanks, The SIXT team -Dave
Unjust refueling fee despite returning car with full tank
Business reply on Google
Hello Bing Li, I’m truly sorry to hear about the issues you faced with the refueling charge and the lack of follow-up from our team. I understand how frustrating it must be to have your concerns about the fuel gauge and the verbal agreement not addressed properly. Your feedback is invaluable, and I will ensure it is shared with our management team to prevent similar situations in the future. Thank you for bringing this to our attention. Thanks, The SIXT team -Dave
Car rental company added duplicate insurance charges without consent.
Business reply on Google
Hello David, I’m sorry to hear about your experience with the insurance charges during your rental process. We strive to ensure transparency and it seems we fell short in your case. Your feedback is invaluable and will be used to improve our service. Thank you for bringing this to our attention. -Baberly
Car rental company charged for damages after return
Business reply on Google
Hello Hesham, I’m sorry to hear about your experience and the concerns you’ve raised regarding the damage claim. We understand how important it is for our customers to have a smooth and transparent rental process. Your feedback is valuable, and we will review this situation to ensure it aligns with our standards. Please feel free to reach out to our customer service team if you have any further questions or need assistance. -Baberly
Car rental upgrade promised but not honored at pickup
Business reply on Google
Hello Rey, I’m sorry to hear about your experience and the inconvenience you faced with the vehicle upgrade at our Orlando location. It’s disappointing to learn that the service you received did not meet the expectations set by our call centre. We value your feedback and will address this disconnect to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa
Customer was overcharged for a car rental upgrade
Business reply on Google
Hello frustr8dgolfur, Thank you for sharing your experience with us. I apologise for the confusion regarding the invoice amount after your upgrade to the Corvette. We take such matters seriously and would like to investigate this further to ensure clarity and satisfaction. Please reach out to our customer service team so we can address this issue promptly. Thanks, The SIXT team - Theresa
Double charged $1100 for car rental and poor service
Business reply on Google
Hello John, I’m sorry to hear about your recent experience at our Orlando International Airport location. It’s disappointing to learn about the issues you faced with car availability, the service from our staff, and the billing error. We value your feedback and will address these concerns with our team to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Company falsely claimed damage and overcharged for a "free upgrade".
Business reply on Google
Hello Troy, I’m sorry to hear about your experience with us and the issues you faced regarding the vehicle inspection and pricing. It’s concerning to learn about the discrepancies and the challenges you encountered both here and previously in Thailand. We appreciate you bringing this to our attention and for providing your video evidence. Your feedback is invaluable, and we will ensure it is used to improve our services and address the concerns you've raised. Thanks, The SIXT Rent a Car Orlando Airport team - Michelle
Customer charged for car rental not provided; refund denied.
Business reply on Google
Hello Azamat, I’m truly sorry to hear about your recent experience and the frustration it caused. It’s concerning to learn about the issues with the car availability and the unexpected fees you encountered. We strive to provide clear communication and a smooth rental process, and it seems we fell short in your case. Your feedback is invaluable, and we will use it to improve our services. Thanks, The SIXT team - Theresa
Staff added unrequested insurance, almost doubling car rental cost.
Business reply on Google
Hello Magnús, I’m sorry to hear about your experience with the added insurance and the inconvenience it caused during your trip. We understand how exhausting travel can be, especially with young children, and we apologise for any frustration this may have caused. Please know that your feedback is important to us, and we are looking into the situation to ensure it is addressed appropriately. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Orlando Airport team - Theresa
Employee attempted to extort upgrade fee to access existing reservation
Business reply on Google
Hi Jake Sims, Thank you so much for your brilliant review! We're thrilled to hear you had a great experience with us ⭐ Your feedback is truly valued and motivates our team to keep delivering excellent service 🚗 We'd love to welcome you back soon. Best regards, SIXT Rent a Car Orlando Airport - Theresa
Car rental refused prepaid reservation and charged triple the rate
Business reply on Google
Hello Sean, I’m truly sorry to hear about the difficulties you faced with your recent reservation. It’s concerning to learn that the changes to your booking were not honoured as discussed with our customer service, and that this led to an unexpected increase in rental costs. We value your loyalty and regret that this experience has impacted your trust in us. Your feedback is important, and we will review this situation to improve our service. Thanks, The SIXT team - Theresa