SIXT Car Rental - Tampa International Airport (TPA)
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Overcharged for early car return, offered nominal refund
Business reply on Google
Hello Barry, I’m sorry to hear about your experience with returning the car and the charges you encountered. We strive to provide excellent service, and it seems we fell short in your case. Your feedback is important, and we will use it to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team -Kervin A.
Company falsely claims damage to car and overcharges customers
Business reply on Google
Hello Margaret, I’m truly sorry to hear about your negative experiences with us at Tampa International Airport. It’s concerning to learn about the issues with damage claims, customer service, and vehicle condition you've encountered. We strive to provide excellent service and will address these matters with our team to improve. Thank you for your feedback, and we hope to have the opportunity to make things right in the future. Thanks, SIXT Car Rental - Tampa International Airport (TPA) -Kervin
Manager promised $200 credit but never applied it
Business reply on Google
Hello Dragan Gojsevic, I’m sorry to hear about your disappointing experience and the issue with the promised credit. We take your feedback seriously and will look into the matter regarding the car condition and the credit. Please feel free to reach out to us directly so we can address your concerns more thoroughly. Thanks, The SIXT team-Angelica
Received different car than booked and prepaid for
Business reply on Google
Hello Benjamin, I apologise for the disappointment you experienced with your recent rental. I understand your frustration with not receiving the BMW X3 you booked and the limited availability of luxury SUVs. We strive to meet our customers' expectations and regret that we fell short in your case. Your feedback is important to us, and we will work to improve our service. Thanks, SIXT Car Rental - Tampa International Airport (TPA) - Theresa
Company tried to charge for fake damage to the windshield.
Business reply on Google
Hello Nancy, Thank you for sharing your experience with us. I apologise for any frustration caused by the situation regarding the alleged scratch on the windshield. We take such matters seriously and aim to ensure all claims are handled fairly and transparently. Your feedback is invaluable, and we will review our processes to prevent similar issues in the future. Thanks, The SIXT team -Dave
Received damaged, dirty car; charged excessive insurance and deposit.
Business reply on Google
Hello Jake, I’m sorry to hear about your experience with us and the issues you faced with the car and service at the counter. We strive to provide a seamless rental experience, and it’s disappointing to learn that we fell short during your visit. Your feedback is invaluable, and we will address these concerns to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team - Dave
Customer was overcharged for tolls and misled about Florida law.
Business reply on Google
Hello Erik, Thank you for sharing your feedback with us. I apologise for any confusion or frustration regarding the toll charges during your rental experience. We strive to provide clear and fair pricing, and I regret that this was not your experience. Your comments are important to us, and we will review our policies to ensure better clarity in the future. Thanks, SIXT Car Rental - Tampa International Airport (TPA) - Theresa
Car not ready, then broken, then coupon not sent
Business reply on Google
Hello Joe, I’m sorry to hear about your experience and the inconvenience you faced with the delay and the car change. We apologise for any miscommunication regarding the coupon and understand your frustration. Please reach out to our customer service team so we can address this issue directly and improve your experience with us. Thanks, The SIXT team - Theresa
Manager refused service and refund over credit card policy
Business reply on Google
Hello Mrsrexxy69, I’m sorry to hear about your experience with our service and the issues you faced regarding the credit card requirement. We strive to provide excellent customer service, and it's disappointing to learn that we fell short during your visit. Your feedback about the interaction with our manager is important, and we will address this internally. Thank you for bringing this to our attention. Thanks, The SIXT team -Dave
Customer falsely charged for pre-existing damage to rental car
Business reply on Google
Hi jennifer baumgartner, Thank you so much for your amazing review! We're thrilled to hear you had a great experience with us ⭐ Your feedback is truly valuable and motivates our team to continue providing excellent service 🚗 We'd love to welcome you back soon. Best regards, SIXT Rent a Car Tampa Airport - Theresa
Company tried to charge for pre-existing damage to rental car
Business reply on Google
Hello Nicole, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with us at SIXT Rent a Car Tampa Airport. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. We look forward to seeing you again soon! -Jean
Sixt refused refund after promising to handle cancellation due to storm.
Business reply on Google
Hello Taylor, I’m truly sorry to hear about your experience and the frustration it has caused. We apologise for any miscommunication and inconvenience regarding the cancellation and refund process. Your feedback is important, and we are committed to addressing these issues to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Tampa Airport team - Theresa
Sixt is trying to charge me for a tire I replaced.
Business reply on Google
Hello Christa, I’m truly sorry to hear about your experience with the vehicle and the challenges you faced with our Roadside Assistance. It’s concerning to learn about the issues with the tyre and the subsequent difficulties you encountered. We take these matters seriously and appreciate your feedback, which helps us improve our services. Please reach out to our customer service team directly so we can address your concerns further. Thanks, The SIXT team - Jan
Customer accused of smoking, subjected to racist remarks and intimidation.
Business reply on Google
Hello We Haul, we are truly sorry to hear about your distressing experience at our Tampa International Airport location. We take such matters very seriously and do not condone any form of disrespect or discrimination. Your feedback will be shared with our management team to ensure appropriate actions are taken. We appreciate you bringing this to our attention and are committed to improving our service. -Jean
Car rental company failed to provide promised credit or voucher.
Business reply on Google
Hello Rick, Thank you for sharing your experience with us. I apologise for the issues you encountered, from the condition of the initial vehicle to the challenges with the credit and voucher. It's disappointing to hear about the difficulties you faced, and I assure you that your feedback is taken seriously. We strive to improve our service and hope to have the opportunity to make things right in the future. Thanks, The SIXT team - Jan
Charged for damages not caused by customer after agent confirmed no damage
Business reply on Google
Hello Eric, I’m sorry to hear about your experience with the return process at our Tampa Airport location. I understand your frustration regarding the unexpected charges and the communication issues with our claims team. We take these matters seriously and will investigate the situation further to ensure our processes are clear and fair. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa.
Company tried to charge for pre-existing car damage.
Business reply on Google
Hello Ashlee, we're truly sorry to hear about your experience and the frustration it caused. We take such matters seriously and apologise for any inconvenience you faced during your rental process. Your feedback is invaluable, and we will be reviewing our procedures to ensure better service and communication in the future. Thank you for bringing this to our attention. -Jean
Customer was charged for gas and extra fees after car swap.
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. - Thanks, Theresa.
Charged for cleaning and smoking fee despite prior notification and refund promise
Business reply on Google
Hello Scott, Thank you for sharing your experience with us! We're thrilled to hear you enjoyed the BMW X3 and that it enhanced your Florida trip. I apologise for the inconvenience with the tobacco smell, but I'm glad our team could assist you with a resolution. We look forward to seeing you again on your next adventure. Thanks, The SIXT team -Michelle
Billed $620 for pre-existing damage after car rental
Business reply on Google
Hello Douglas, Thank you for sharing your experience with us. I apologise for the inconvenience and frustration you faced regarding the scratch claim and the lack of clarity in the photos provided. Your feedback about the imaging system and transparency is important, and we will certainly look into this matter further. If you have any additional concerns, please feel free to reach out to our team directly. -Baberly