Smoove Moves LLC

Business reply on Google

Not quite sure sure about this but I’ll look into it.

Business reply on Google

Hi I’m sorry you had a bad experience but you did not use my company. I’m the owner Jay of Smoove Moves LLC, we are based in Chicago and only work in and around the Chicagoland area not multi state. This review will need to be removed because we aren’t who you used but I would like to know how the mix up occurred please give us a call at 773-770-5438. Thanks

Business reply on Google

Thanks for your feedback Tyler. A little advice for any future furniture deliveries you may hire. First off with most deliveries of this sort you should know that you need to allow for a window of time , just because you say you’ll be home by 4:30p doesn’t mean your furniture will be there waiting for you. Secondly when you request an estimate for delivery from just a photo you send it’s just that an estimated cost until seen,especially for cases like this without much info of weight ,measurements, floor level it’s going to etc etc. You sent a picture of what looked to be just a two seater couch you purchased along with using the verbiage two seater couch. All the while when we see it in person it’s actually a two seater double recliner which is four times the weight of a regular loveseat which was later confirmed going up flights of stairs. So yes the estimate needed to be adjusted so I added $50 which was More than fair ($75 to $125) I asked if that was ok you said no you could do just another $25, I agreed because I was already committed. Thirdly when you buy from a used furniture store expect it not to be new and to find some defects you may not have seen when in store. I may h

Business reply on Google

Hi sorry Garcia Garcia for your bad experience. I actually don’t see a move that involved a refrigerator in months and It was for a long time client and it went really well. I also don’t see a work order under your name but let me look deeper and someone will be in contact .