Sonia's Unisex Salon
💅 Beauty & Spa · Far Rockaway
total experiences
replied on google
Most reported issues
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Experiences
Hair salon burned customer and applied excessive gel, long wait time
Hair not washed thoroughly, came out frizzy, no heat protectant used
Charged $80 for minimal hair service
Business reply on Google
I never thief your puppa off your mumma. You did it so you are the thief. It's people like you try to tear down businesses. You paid a very resemble price but sounds like you wanted it for free.
Employee worked all day without pay due to customer complaint
Business reply on Google
I run a professional salon, not a beauty school. My customers expect professional services to be provided to them in a timely manor. A good beauty school will teach the proper way to wash and blow dry hair.
Hair ruined and greasy after salon service
Business reply on Google
Sorry to hear you were disappointed. However, you came in wanting a wash and roller set. I informed you we do not perform that. I also informed you that we do wash, blow-dry and flat iron which you agreed to. After further review of your hair you were told that your hair was extremely thin and badly damaged. You stated that you were aware of the status of your hair. In order to prevent any further damage, a heat protector was used on your hair. I would recommend that instead of giving inappropriate low ratings that you spend more time taking better care of your hair.
Hair service was poor quality and not as requested
Hairdresser gave unwanted buzz cut instead of trim, causing distress.
Hair style lasted only two days due to poor quality work
Business reply on Google
Sorry you are disappointed. However, if you recall you were given three different suggestions for the hair style and it was done the way you wanted it instead. Also, you walked in the door with an attitude once you heard the price. If you are having a bad day this should not be taken out on the business. Your hair was done exactly how you wanted it done. You also stated yourself that you were satisfied once the job was done before you paid.
Salon refused service, claiming hair was too short
Business reply on Google
It is very unfortunate that you feel you had a bad experience. However, I'm glad it did not come from our awesome service we provide daily to our many satisfied customers. It sounds like the heart of the problem was with your hair length though not our service based on your post.
Charged for unrequested treatment
Business reply on Google
This Customer was given all the Services as we discussed and was quoted the price upfront like we do with all our valued customers.