Southside Medical Center

Unable to speak to a live representative due to virtual assistant loop.

Medical center denied request to amend incorrect medical records

Dental staff does not answer calls or return them

Customer waited on hold for 25-30 minutes to make an appointment.

Obgyn changed due to perceived lack of care

Patient denied doctor contact or pain medication for tooth pain

Scheduled appointment with a dentist who no longer works there

Customer waited on hold for 45 minutes and was not able to schedule an appointment

Long wait times and forced appointments for lab results

Long wait times and repeated hang-ups when trying to make an appointment.

Pediatrician falsely recorded vaccines for 12-month-old

Long wait time and poor communication regarding lab results

Unable to get prescription refilled due to poor service

Appointment was unilaterally rescheduled, then marked as no-show.

Customer repeatedly billed despite paying in full, causing stress.

Patient did not receive pap smear results after several months

Long wait times and billing issues at medical center

Nurse threw clipboard at customer after long wait and no service

Long wait times and difficulty getting lab results and appointments