Southwest

Long wait for bag drop due to understaffing

Airline employee was vulgar, threatening, and menacing to customer and family

Flight delayed; staff unhelpful and rude to customers

Airline lost checked bag, suspects negligence or theft.

Airline canceled flight last minute, causing missed family event and financial loss.

Oversized bag lost, no staff to help at baggage claim

Disrespectful and nasty attitude from airport staff

Airline lost customer's luggage.

Airline delayed flight and held passengers on plane with bogus updates

Frequent flight cancellations and limited rebooking options.

Staff are no longer friendly or funny

Bags thrown by staff, causing potential damage and rude attitude

Airline lost luggage and staff were unhelpful and rude.