Southwest Airlines

Assigned seats make boarding a mess and delay flights

In-flight wifi and charging outlets were not working

Flight delayed, poor customer service from flight attendants

Priority boarding rules changed, refund denied, and app was not working

Crew was rude and provided a bad experience

Long wait for bag drop due to understaffing

Airline rebooked flight without notification, stranded customer overnight

Airline staff humiliated and stranded plus-size passenger over seating

Airline changed policies on bags, seating, and snacks

Airline changed seating policy, requiring payment for front seats.

Rude and unhelpful staff caused significant delays and stress for customer.

Airline broke expensive material and provided terrible customer service

Missed connection flight due to delays and lack of assigned seats.

Staff showed rude attitudes and discrimination towards Asian customers

Baggage fees and delayed connection flight caused stress

Flight attendants were rude and kicked a passenger off the plane.

Flight delayed for over 3 hours without proper communication.

Airline canceled ticket without notice and staff was abusive

Flight repeatedly delayed by several hours causing missed meeting

Airline staff refused medical bags and were rude to disabled customer