total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time to return equipment at the store.
Business reply on Google
We are sorry that we did not meet your expectations and apologize for the long waiting time while returning your equipment. If you need direct support or have more feedback, please contact us on Facebook (facebook.com/spectrum), X ( https://x.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net). D.E
Staff members were disrespectful to the customer.
Business reply on Google
Thank you for sharing your feedback. We appreciate your concerns and are here to assist you. If you'd like, please reach out to us via private message on Facebook at m.me/Spectrum or on X at https://x.com/ask_spectrum. We look forward to helping you review your Spectrum service(s) and ensure the best experience possible.
Unauthorized account registration and fraudulent billing practices by third-party…
Business reply on Google
Thank you for sharing your feedback. I apologize for the issues you are experiencing. I'll be happy to help you review our Spectrum service(s). If you'd like, please reach out to us via private message on Facebook at m.me/Spectrum or on X at https://x.com/ask_spectrum. We appreciate your patience and the opportunity to assist you further.
Staff failed to transfer e-sim number as previously promised.
Staff refused service and provided incorrect information about device compatibility.
Business reply on Google
We apologize for the poor experience you had in the store and would like to look into this further. Please contact us by private message on Facebook (m.me/Spectrum) or on X (https://x.com/ask_spectrum).