SpringHill Suites by Marriott Tampa North/I-75 Tampa Palms

Business reply on Google

Thank you for taking the time to share your "experience". Your survey also came through Medallia as you did check in with us but were evicted due to the barking dog just hours after arrival.

Business reply on Google

Thank you for taking the time just moments following your eviction to share your perspective. There are several layers to this eviction but we’ll start with the dog. The dog was barking at check in. I didn’t want to address it at that time because it was a different atmosphere and the pup was unsure of his surroundings. I gave you a chance to get settled into your room and for the pup to feel secure. As you know, I met you and two females in the hall along with the pup, greeted all of you and went about inspecting rooms. I went to rooms situated above you and could hear the dog continuing to bark more than 90 minutes into the stay. A guest service representative called your room to say that the dog cannot continue barking and if we received a complaint from another guest you would be asked to leave. After shift change, you approached the desk to say that it was the room next to you with the barking dog. The call made to you earlier was fully documented for the next shift so they already knew it was your dog. You became aggressive with my agent and that is when I got involved. I went to the rooms situated above you were sure had a dog and was welcomed in to confirm they didn’t. As y

Business reply on Google

Thank you for sharing your perspective. We appreciate your feedback and wanted to clear up a few things. Marriott's room refresh schedule for select service hotels is now every other day with a full clean and sheet change on day 7. With a 2 night stay you wouldn't receive service unless specifically requested, which we're happy to accommodate. You do have access to large trash containers in the ice machine room should you wish to rid your room of the garbage you've amassed. Hotel rooms are not soundproofed rooms. The best you can do is request a corner room on a top floor where. Again, we're happy to accommodate requests for location based upon availability. Mattress critiques are truly personal preference and I regret that it didn't meet your needs. Ownership just replaced 100% of the mattresses in the hotel in December. There are Serta Perfect Sleeper and mandated by Marriott for SpringHill Suites hotels. Thank you for the opportunity to address your concerns and apologize for not meeting your personal expectations.

Business reply on Google

Thank you for sharing your feedback. The interactions between your group and the staff required law enforcement intervention and is now under review.

Business reply on Google

Thank you for taking the time to share your experience. We appreciate the feedback. I sincerely apologize that Rebecca asked for clarification in a way the offended you. We don't have a "damage fee deposit". Therefore, she asked for clarity and if you meant the incidental hold which we take so that you have the ability to charge to your room. Again, we appreciate your feedback and regret we failed to meet your expectations.

Business reply on Google

Thank you very much for sharing your feedback. We appreciate it and will use it in evaluating your room. Our location is in the suburbs of Tampa in a high end commercial/residential development called Tampa Palms. This is an extremely safe location and the noise you heard from from the tournament groups kids being allowed to run the halls late at night. We responded to several guest complaints and spoke with parents throughout the evening. Hopefully one of those calls came from you room and you experienced our immediate response as this is not tolerated.

Business reply on Google

Thank you for taking the time to share your experience. We appreciate your feedback and will look into your comments. Please note, the room is intended to sleep 4. Two in the King bed, one on the sofa and one on the trundle.

Business reply on Google

Thank you once again for taking the time to share your impression over multiple platforms. I understand how frustrated you are that a housekeeper opened your door looking for her door stop. I've spoken to the housekeeper and she will not make that error in the future. We value your feedback and have shared your many comments with the entire leadership team.

Business reply on Google

Thank you for sharing your perspective. We appreciate your feedback. Prior to seeing this review, I did send you a personal email with the details you provided in the reservation, your Bonvoy status as it relates to room type guarantees as well as a good will gesture I made for the inconvenience. This is a good opportunity to highlight the importance of making an accurate reservation so when a sold out situation occurs, the hotel is aware this is a family and not 1 adult. Once again thank you for taking the time to share your experience. I will be doing a full investigation into your other claims by watching surveillance and taking any necessary steps I need to on property.

Business reply on Google

Thank you for taking the time to share your experience. I've notified the Engineering team who will look into your comments. We appreciate your feedback as it allows us to implement your perspective into our inspection and follow through with a resolution. We look forward to another opportunity to serve you in the future.

Business reply on Google

Thank you for taking the time to share your thoughts. I regret that we failed to meet your expectations and thank you for the feedback.

Business reply on Google

Thank you for taking the time from your busy schedule to share your perspective on the interaction during check-in. I've reviewed surveillance footage and provided that information to Marriott. I see that you requested a full refund. We've processed the refund and will continue our investigation.

Business reply on Google

Thank you for taking the time to share your experience. We sincerely regret failing to meet your expectations.

Business reply on Google

Thank you for your feedback. I will look into the items mentioned and make sure they're resolved. Thank you again for taking the time to let us know. This was one of the hottest weekends on record!

Business reply on Google

Thank you for the feedback. Unfortunately, these are not items that the property has control over. We use the cleaning products and decor required by the brand. I regret you having an allergic reaction as these Ecolab products are free from allergens. I appreciate your feedback.

Business reply on Google

Thank you for sharing your concerns. You booked a long term stay steeply discounted rate and check out after one night. We take comments like yours very seriously and had Ecolab come to inspect the room the same day. I forwarded the Ecolab Technician's report to you via email showing that there was no activity of any kind in the room. Yes, you were charged for the first night and as a courtesy we refunded the remainder of the reservation.

Business reply on Google

We sincerely thank you once again for sharing your story. Unfortunately, we are still unable to locate your information in our property management system and wonder if you have the correct location. Training is always an ongoing process in any hotel as we strive for absolute guest satisfaction.