Stairhopper Movers
🔧 Home Services · Boston
total experiences
replied on google
Most reported issues
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Experiences
Terrible communication and disrespect for communities.
Charged for travel time from warehouse, not from arrival
Business reply on Google
Thank you for your feedback, Ka! We’re glad to hear you were happy with the movers and appreciate you taking the time to share your experience.
Charged for excessive packing materials and time for few items
Move cost double the quote, charged for unneeded supplies, inflated travel time
Movers blocked driveway and knocked down a telephone pole
Furniture damaged, item left behind, and unapproved packing material fee
Business reply on Google
Dear Muyi, thank you for reaching out. We’re sorry to hear about your experience and understand how frustrating this must be, but unfortunately, we’re unable to locate any information related to your name, move or any details in our system. To better assist you and look into this matter thoroughly, please feel free to contact us directly at 857-928-0876 and ask to speak with a manager. We’re committed to providing quality service and would appreciate the opportunity to better understand what happened and address your concerns.
Website made user enter full inventory before checking availability.
Business reply on Google
Hi Gabriella, thank you for your feedback. We’re sorry the quoting process was frustrating—we understand how valuable your time is. We work on a first come, first serve basis, and availability can change quickly during busy times. We did try reaching you twice by phone to help directly, but unfortunately, the only spot we had available for your requested dates was booked before we could connect. We’re always aiming to improve and assist our customers better, and we truly appreciate your input.
Moving crew blocked driveways and ignored requests to move truck.
Business reply on Google
Hi LL, Unfortunately you are not a customer and have never reached out to us, we have none of your information in our system. Please call us ASAP at (857) 928-0876 if you have any further questions or comments.
Movers broke AC unit, overcharged for supplies, and were inefficient.
Truck driver cut off customer and made obscene gestures
Mover broke glass top table; partial compensation received.
Business reply on Google
Dear Hendy Trisnandi, we’re so grateful to you for letting us know about our service. We can ensure that your feedback will not go unnoticed. If you decide to give us another chance, it would be our pleasure to serve you! Thank you for your valuable and honest review. -Stairhopper Movers
Business does not handle smaller moves
Business reply on Google
Hi AG Har-66, Thank you for your feedback. We aim to provide the highest value service to all of our clients. We welcome our clients to contact us directly at (857) 928-0876 to discuss any questions or concerns. .- Regards, Stairhopper Movers
Movers were unhelpful, damaged furniture, and repaired truck on customer's time
Business reply on Google
Hi Natalia Volkova, Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better - Stairhopper Movers
Moving crew provided unsatisfactory service.
Business reply on Google
Dear V M, We want to sincerely apologize for your negative experience with us. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (857) 928-0876. We look forward to hearing from you and earning back your business.
Movers ran up the clock and got lost, leading to an inflated bill.
Overcharged for moving services due to travel fees and slow work.
Business reply on Google
Hi Justin Saunders, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. If you decide to give us another chance in the near future, I am sure we will definitely win you back.
Incorrect items added to estimate; out-of-state quote based on flat fee
Business reply on Google
Hi Nick, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. If you decide to give us another chance in the near future, I am sure we will definitely win you back.
Movers drained gas onto driveway, ruining the asphalt
Business reply on Google
Michael Butera, Sounds like we didn’t provide you with the same customer service that many have come to know us for. I’m sincerely sorry. We would love to make it up to you. Please call us at (857) 928-0876 if you have a moment. Thank you. Stairhopper Movers
Communication issue with business partner and unfair blame
Business reply on Google
Allison Teri, My sincerest apologies for the experience you had. I assure you this isn’t a typical situation. Please call us at (857) 928-0876 so we can work with you to make things right. Sincerely, Stairhopper Movers
Higher rates and extra charges, property damage, and no liability