Staples
📡 Internet & Cable · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Understaffed store with unhelpful employees
Business reply on Google
Hi Andrew, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Michelle S.
Customer received almost zero customer service when asking for help
Business reply on Google
We regret to see that your recent store visit did not meet your needs or expectations. Our teams would love the opportunity to assist you again another time, should you visit again in the future. - Leslie H.
Cashier was rude and unhelpful when asked for directions
Business reply on Google
Hello Sogma, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Leslie H.
Staff member was unprofessional and slow, causing long wait times
Business reply on Google
Hello Ilan, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Leslie H.
Staples repeatedly loses mail and charges for unreceived items
Business reply on Google
Hi Cynthia Ausby, we regret to hear about your experience with iPostal at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Print order not ready in 6 hours; understaffed print center
Could not make returns due to system being down
Staff refused to touch items for Amazon return
Business reply on Google
We regret to hear about your shipping experience with Staples. We thank you for providing this information so we can look into this case. Thank you for your review. - Leslie H.
Staff ignored customer waiting for Amazon return service
Supervisor refused to help understaffed colleague, causing long customer wait times.
Business reply on Google
Hello Adrianna, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
Order not ready despite email, long wait for pickup
Business reply on Google
Hello Caroline, we regret to hear that our Baltimore store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Unable to print photo after long wait due to technical issue.
Business reply on Google
Hello Anthony, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jayce J.
Customer waited for photo with no communication or greeting from staff
Business reply on Google
We regret to hear about this. We take experiences like these seriously and we are happy to reach out to the store to provide recommendations for improved service. We appreciate your feedback. ^Latisha R.
Customer was told they could laminate, but then denied by a manager.
Business reply on Google
Thank you for sharing your recent visit to our Baltimore MD store, Chynna. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Leslie H.
Customer concerned about new Amazon returns service impacting print business
Business reply on Google
We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Leslie H.
Order was not ready on time and coupons were not accepted.
Business reply on Google
Hello Marissa, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Jillian H.
Associate provided poor service and did not check machine
Business reply on Google
Thank you for sharing your recent visit to our Baltimore MD store, Shaila. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Jillian H.
Employee misled customer about order pickup time and was unhelpful
Business reply on Google
Hello Angie, we're sorry to hear about your experience at our print center and apologize for any inconvenience this may have caused. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Ben F.
Store failed to print business cards for same-day pickup
Business reply on Google
Thank you for sharing your recent visit to our Baltimore MD store, Ekua. We are disappointed to hear about your experience at our store. Your comments have been shared with local leadership for internal review. Our apologies for any inconvenience this may have caused you.
Paid for assembly service, but chair was not assembled after multiple visits.