Stark Moving and Storage Inc

Business reply on Google

Hello Les Perletz, Thank you for your feedback Stark Moving company only loaded the stuff into the trailer, after that as we discovered stuff was unloaded into the storage of another company and again loaded and delivered to the customer. Stark Moving company did not provide transportation or unload for the customer plus unload/load in-between original location and destination point into their storage. Boxes were packed by the customer, and we have no information how properly they were packed, probably boxes were not completely full and that is why they were compressed and as you can see, looks like those boxes were previously in use. Our employees always stack light boxes on top of the heavy once to avoid any sort of damages. All we know, other company that did transportation and unload/load in-between original location and destination point told customer that it is Stark Moving company fault, despite customer wasn't present during unload/load by other company. Unfortunately, we cannot rely on that information. Customer never provided information what exactly was damaged. Stark Moving company never runs away from responsibility, if it's our fault we are ready to take care of it. B

Business reply on Google

Hello, Steven Thank you for choosing our company, your feedback is very important to us, but we would like to clarify some things. First of all, we would like to tell that from very first minute of booking Steven P. was complaining. Our movers are professionals, they are working hard and always trying to do their best. They probably did take one or two breaks during the move, but we think that is okay for an 8-hour job, during a hot day (100F) and not even an offer for a glass of water from the customer. Our guys did forget hardware at first location, politely asked if someone can go back and pick it up, so they can continue unloading or second option to stop the time and drive back to get the tools. Customer agreed that guys can keep working and after his father-in-law brought the tools, wanted discount because of that. About damaged item: we offered two options to Steven P. 1. We can pick up the table, fix it and deliver it back. 2. Cover it with a "Basic Value Protection", which every Stark Moving customer have, $0.60 per pound per article. Weight of the table 300 lbs (Steven P. never told us that, when he booked us). We didn't charge him $150.00 heavy item fee, which we should,

Business reply on Google

Hello Sonya, I hope all is well! We're pleased with your experience with our sales team and crew on loading date, and would like to disclose a few points. First of all, we truly apologize about having only 1 man on delivery, due to sickness of our other worker, whom we picked up in Ohio. Thankfully, the job was done in short period of time by our foreman. As you stated, everything was wrapped very well, because all our workers have at least 2-3 years of moving experience, and they used large boxes instead of wardrobes, since it's our regular practice, depending on the amount of clothes. We always have them in our trucks, and use them in certain types of packing, but your move didn't require them, and decision was made correctly by packing crew. 3% additional fee for credit card payments and term of payment on delivery date was disclosed during multiple phone calls with you, and we have records for that. We didn't hold your stuff hostage, it's our regular practice with long distance moves. when customer pay a 10% deposit during the booking process, and the rest on delivery date. We were ready to deliver your goods on scheduled date and you didn't disclose us until unloading date tha

Business reply on Google

Hello Adam, I hope all is well! We're straightforward and open about all our policies and charges. Long distance moves are much harder to plan and accommodate, especially with 2 trucks. It was disclosed to you over the phone and we have a record of it. Lie is unacceptable in our business at all, and we have a reputation as honest company with more than 500 5-star reviews on different platforms, with thousands of happy customers. We're sorry that you feel that way, but that particular policy was disclosed to you, and our representative was abused by you over the phone multiple times with curse words, which is totally unacceptable. We're all human beings first of all, and have to respect each other. We wish you all the best, Roman, Stark Team