Stars Hair Salon

Business reply on Google

Chi Zhidan, we’re very sorry to hear about your long wait, the experience you had at your appointment, and that our service did not meet your expectations. We understand how frustrating it is to feel that your time was not respected, and we appreciate you sharing this feedback so we can look into it. Please contact us directly so we can continue the conversation and address your concerns.

Business reply on Google

只说实话truth only truthonly只说实话, we’re very sorry to hear that your haircut experience felt rushed and did not meet your expectations. We understand your frustration with the layering and the overall service, and we take that feedback seriously. Please contact us directly so we can look into what happened and try to make this right.

Business reply on Google

您好，X L，感谢您把经历告诉我们，很抱歉这次等候时间过长并且在服务过程中让您感到不舒服和被敷衍。关于您提到被剪刀碰到、梳子靠近眼睛、未围好剪发裙以及工作人员Wilson的回应，我们会将这些反馈认真传达并检讨服务与沟通方式。若您愿意，欢迎与我们联系提供更多细节，我们会尽力改进，期望未来能为您带来更好的体验。.

Business reply on Google

您好，Jun，感谢您的反馈。对于这次服务未能达到您的期望，我们深表歉意。每一位顾客对于“短发”的定义和喜好都可能有所不同，我们的目标始终是根据顾客的发质、脸型和个人需求提供合适的发型设计。很遗憾，尽管您已经明确表达了希望剪得更短，但最终效果仍未达到您的预期。 同时，我们也想说明，我们的理发师绝不会故意少剪头发来让顾客更频繁地回店消费。顾客的信任和满意度始终是我们最重视的事情。 最重要的是，我们希望有机会为您弥补这次不愉快的体验。欢迎您再次回店联系我们，我们愿意免费为您重新修剪一次，直到长度和效果更符合您的要求。您的满意对我们非常重要，我们也希望能够重新赢得您的信任。 再次感谢您的反馈，您的意见能够帮助我们不断改进服务品质

Business reply on Google

Hi NøAH, thank you for sharing your experience and I’m very sorry your appointment and haircut fell short of expectations. We apologize for the scheduling confusion and that Jayden’s cut didn’t match the photos—you’re right to be disappointed given your past positive experiences with Sunny. We’ll review your feedback with the team to improve our scheduling and communication. If you’re willing, please contact us so we can learn more and assist you.