StorQuest Self Storage
🧰 Other Services
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Monthly rate for storage unit more than doubled
Business reply on Google
Thank you for sharing your thoughts, Justin. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (720) 449-3079.
Customer could not access storage unit due to closure and bad smell
Business reply on Google
Thank you for your feedback. We understand your concerns regarding office availability, wait times, and unit conditions. This is not the experience we aim to provide, and we take concerns about customer service, and facility conditions seriously. Please contact us directly at (720) 515-5637 so we can help.
Customer waited 90 minutes for an employee to open the office.
Business reply on Google
Thank you for your feedback. We understand your concerns regarding office availability, wait times, and your access to the facility. This is not the experience we aim to provide, and we take concerns about customer service and accessibility seriously. Please contact us directly at (720) 515-5637 so we can help.
Customer has not received a refund after two weeks
Business reply on Google
Thank you for your feedback. We understand your concerns regarding pricing and the overall value of your storage experience. This is not the experience we aim to provide, and we take concerns about pricing and customer satisfaction seriously. Please contact us directly at (800) 784-9176 so we can help.
Rent increased significantly multiple times in a short period.
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Storage company sold belongings including medical information without notice
Customer robbed of sterling silver tea set and helper's glasses stolen
Customer unable to reserve unit online or in person due to staff absence.
Storage unit infested with roaches and mice, destroying customer's property
Storage unit burglarized; manager admitted unauthorized entry; facility refuses…
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at (720) 515-5637 when you have a chance. Thank you, and we look forward to hearing from you.
Staff member admitted employees steal from storage units.
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at (720) 515-5637 when you have a chance. Thank you, and we look forward to hearing from you.
Limited access hours for storage unit.
Business reply on Google
Hi Latoya Beard, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to get more details about this; please reach out to us at your earliest convenience at (720) 437-8559.
Rent shot up hundreds of dollars with zero justification
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Manager is a bully and discriminates against customers
Business reply on Google
Hi Jeremy Montez, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please give us a call at (720) 449-3079 so we can discuss your experience further. We look forward to hearing from you.
Manager was unprofessional and aggressive about ID and cart return.
Business reply on Google
Mitchell Foster, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (720) 449-3079 so we may assist you in moving forward towards a resolution.
Storage rate increased significantly after two months
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Charged an additional move-out fee for alleged mess
Business reply on Google
Todd Bullock, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (720) 449-3079 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Rent increased multiple times in a short period
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Unfair cleaning fee charged after unit was vacated
Staff member threatened movers and falsely accused customer of leaving trash