StorQuest Self Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
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Experiences
Monthly rate for storage unit more than doubled
Business reply on Google
Thank you for sharing your thoughts, Justin. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (720) 449-3079.
Customer could not access storage unit due to closure and bad smell
Business reply on Google
Thank you for your feedback. We understand your concerns regarding office availability, wait times, and unit conditions. This is not the experience we aim to provide, and we take concerns about customer service, and facility conditions seriously. Please contact us directly at (720) 515-5637 so we can help.
Customer waited 90 minutes for an employee to open the office.
Business reply on Google
Thank you for your feedback. We understand your concerns regarding office availability, wait times, and your access to the facility. This is not the experience we aim to provide, and we take concerns about customer service and accessibility seriously. Please contact us directly at (720) 515-5637 so we can help.
Customer has not received a refund after two weeks
Business reply on Google
Thank you for your feedback. We understand your concerns regarding pricing and the overall value of your storage experience. This is not the experience we aim to provide, and we take concerns about pricing and customer satisfaction seriously. Please contact us directly at (800) 784-9176 so we can help.
Rent increased significantly multiple times in a short period.
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Customer robbed of sterling silver tea set and helper's glasses stolen
Customer unable to reserve unit online or in person due to staff absence.
Storage unit burglarized; manager admitted unauthorized entry; facility refuses…
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at (720) 515-5637 when you have a chance. Thank you, and we look forward to hearing from you.
Rent shot up hundreds of dollars with zero justification
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Manager is a bully and discriminates against customers
Business reply on Google
Hi Jeremy Montez, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please give us a call at (720) 449-3079 so we can discuss your experience further. We look forward to hearing from you.
Manager was unprofessional and aggressive about ID and cart return.
Business reply on Google
Mitchell Foster, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (720) 449-3079 so we may assist you in moving forward towards a resolution.
Charged an additional move-out fee for alleged mess
Business reply on Google
Todd Bullock, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (720) 449-3079 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Unfair cleaning fee charged after unit was vacated
Staff member threatened movers and falsely accused customer of leaving trash
Storage company raised prices significantly without notification.
Business reply on Google
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at (424) 500-6005 so we can see what we can do to help you out with this!
Rent increased significantly after only two months
Bait-and-switch pricing for storage unit with hidden setup fees.
Business reply on Google
Hi Guy- The details you described are certainly not in line with our commitment to awesome service. We'd appreciate the opportunity to speak with you to gain a better understanding of the situation. Give us a ring at 800-784-9176 at your earliest convenience, your satisfaction is a top priority to us.
Storage unit robbed due to inadequate security and negligence.
Customer unable to access storage unit due to unexpected closure.
Business reply on Google
Hey Chelsa - We are disappointed to read about your experience with us and certainly want to help. Guest service is at the heart of how we do business, and our main priority is the facility features to ensure our security remains top notch. Please give us a ring (800) 784-9176 to discuss further – your satisfaction is a top priority to us!
Storage fees doubled over two years due to incremental escalation.
Business reply on Google
We're disappointed to hear that your experience was less than awesome. Thank you for your feedback and for bringing this to our attention. If there is anything we can do to better serve you, please give us a ring at 800-784-9176.