Suncoast Hotel and Casino
🏨 Hotels & Travel · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Hotel had no water, no AC, and fire alarm issues due to renovations.
Slow WiFi download speed at the hotel.
Front desk staff member was indiscreet and asked too many questions.
Staff refused to show a live game and seemed discriminatory.
Business removed popular slot machines, negatively impacting customer experience.
Hotel room was not cleaned adequately; dirty used flossers found in couch
Bingo now requires ID or players card, unlike machines.
Casino remodel made the hotel less enjoyable and removed amenities
Construction noise at 6:30 AM disturbed hotel guests
Dirty and old room with stains and trash.
Hard beds, thin blankets, low toilets, and no coffee in room.
Multiple issues with hotel amenities and slow drink service.
Hotel security failed to respond to a physical and verbal altercation
Security staff dismissed concerns about a non-service animal on the casino floor
Business reply on Google
Hello T R. Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort you felt during your visit and for any misunderstanding regarding our policies. We strive to ensure that all our guests feel comfortable and valued, and, regrettably, this was not your experience. We are committed to ensuring that an animal present does not negatively impact the enjoyment of our guests. We will certainly address the situation you described with our security team to ensure that all guest interactions are handled with the utmost respect and professionalism. Additional training will be provided to reinforce our standards and to better assist with any concerns that arise in the future. We appreciate your feedback and hope to welcome you back soon, where we can provide you with the high-quality experience you have come to expect from us.