total experiences
replied on google
Most reported issues
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Experiences
Staff member was distracted by phone and provided poor customer service.
Store associate refused to complete the required migration process
customer experienced long wait times and lack of staff availability
Long wait times and poor staff attitude
Staff were unprofessional, unknowledgeable, and ignored customers to gossip.
Frequent payment reminders and lack of a grace period for bills.
staff requested additional fees for an already paid bill
Business reply on Google
We’re sorry to hear this Alexis,.We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Manager provided poor customer service and failed to assist the customer.
Business reply on Google
. We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit. As a reminder for us to access any customer accounts we need the account holder or authorized users in store.
The business phone line is consistently busy and unreachable.
Business reply on Google
We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me [email protected]
unprofessional staff and long wait times despite low customer volume
staff lacked product knowledge and provided confusing pricing information
Business reply on Google
I’m sorry to hear this . That’s not the experience we want for our customers! Can you email me at [email protected] so I can get this fixed for you?
customer has not received a promised two thousand dollar reimbursement
Excessive wait times for simple service processes.
Excessively long wait times at the retail location.
staff ignored customers to talk to each other