total experiences
replied on google
Most reported issues
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Experiences
Store employee provided incorrect information regarding upgrade requirements and billing.
Business reply on Google
Hi Rick Giles! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff consistently fail to honor promotional offers for customers.
Business reply on Google
Hello Cole, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat! Retail Store Manager Jason Padgett
Staff refused to assist customers with new phone plan inquiries.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store location unable to process equipment return or provide customer support
Business reply on Google
We’re sorry to hear this, We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Long wait times and discriminatory service from store staff.
Business reply on Google
Sorry for the long wait. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Staff attempted to charge for a warranty phone exchange.
Business reply on Google
We’re sorry to hear this, Karl. We always want to take care of you promptly. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Store refused phone transfer service due to unstated time restrictions.
Business reply on Google
Hi Ms Evita, It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store staff refused to assist customer and asked him to leave
Business reply on Google
Hi Erin! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff ignored waiting customers to use personal phone.
Business reply on Google
We’re sorry to hear this Deborah. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Store employee was absent from the sales floor.
Business reply on Google
Hello April, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Staff refused to accept cash payment for services.
Business reply on Google
Hi Brad! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
employees were unable to assist with phone porting and account changes
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
Store associate was abrasive and condescending during an upsell attempt.
Store staff failed to correct billing errors on a phone order.
poor cellular network coverage and inadequate customer service support
Staff failed to set up phones and disabled the customer's line.
Staff member provided poor customer service and displayed a rude attitude.
Long wait times due to inattentive staff members.