total experiences
replied on google
Most reported issues
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Experiences
Inconsistent information provided by store employees regarding business accounts.
Business reply on Google
We’re sorry to hear this Reid. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
staff refused to assist with a phone return process
Business reply on Google
We’re sorry to hear this TiaDior. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff refused to accept a valid passport as identification for purchase.
Business reply on Google
Hi Marian! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff failed to process a business account purchase correctly.
Business reply on Google
Hi Washing and Cleaning Group! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
employees were rude and made assumptions about the customer
Business reply on Google
Hello Maddy, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Customer experienced rude and disrespectful behavior from a staff member.
Business reply on Google
We’re sorry to hear this Nolan. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Customer received lower trade-in credit than the amount promised by staff
Business reply on Google
Hi Cemile! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was unprofessional and refused to provide assistance.
Business reply on Google
Hi Erica! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was dismissive and unprofessional during a store visit.
Business reply on Google
Hi Janae! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused to assist with a defective phone under warranty.
Business reply on Google
We’re sorry to hear this Lera. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Store staff refused to provide warranty assistance for a mobile device.
Business reply on Google
Hi Charlotte! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member was rude and processed an incorrect phone purchase.
Business reply on Google
Hello Maria, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. We do have the Samsung S23 Ultra's in stock, please feel free to stop in when you are ready. Also, if you would like to speak to me or email me so we can chat, my email is [email protected]. Our goal is to Create Happy Customers and I believe we can improve. Thank you, Brad - Retail Store Manager.
Staff ignored customer and prioritized new accounts over existing stock inquiry.
Business reply on Google
Hello Sara, I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
unauthorized addition of protection plan charges to customer account
Business reply on Google
Hey Kevin, I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. I assure you, we focus on creating happy customers and doing the right way everyday. Please email me at [email protected] or call me at 904.757.2529 so we can chat! Thank you - Brad
excessive wait time due to inefficient staff attention
Business reply on Google
Hey Mike, We love our T-Mobile customers and would like an opportunity to talk more about your visit! Sorry for the long wait. Please contact me at [email protected].
Customer unable to reach store staff after long hold time
Business reply on Google
Hey Jack, we want to figure out how we can make things better for you! There is no excuses, please forgive us. We have been understaffed and very busy. Please email me at [email protected] so we can chat!
Store staff were rude and unable to assist with plan migration.
Business reply on Google
Allison, we pride ourselves on providing an awesome experience and I would love to hear more. Please email me at [email protected] so we can chat! Thank you for the opportunity to help.
Customer waited two hours despite receiving a notification to return.
Business reply on Google
I’m sorry to hear this Moses. I do apologize again for your wait, that’s not the experience we want for our customers! Can you email me at [email protected] so I can get involved in helping you? Thank you for your feedback. I look forward to hearing from you.
Long wait times for existing customers to make payments
Staff added unauthorized insurance and lines to meet sales goals.