total experiences
replied on google
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Experiences
T-Mobile failed to issue a refund for a returned device
Business reply on Google
We’re sorry to hear about your experience, Debora. Our goal is for every interaction with T-Mobile to be courteous, respectful, and professional, whether it’s in store or over the phone. Based on your comments, it sounds like this happened with our Customer Care team rather than in our store. While we can’t directly access those interactions from here, we definitely want this looked into for you. Please reach out to Customer Care from your T-Mobile phone by dialing 611 so a representative can review what happened and work toward a resolution.
Staff are consistently rude and unavailable to address customer concerns.
Business reply on Google
Hello S Ja! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance. If you would like to work directly with a member of management, please feel to give us a call-in advance so a member of the management team can schedule a time to meet with you. Thank you, T-Mobile Management at Pacific Highlands Ranch
customer billed for returned equipment despite multiple resolution attempts
Business reply on Google
Hi J M, It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Sincerely, T-Mobile Management