Tampa Auto Doctor

Business reply on Google

Elizabeth, While neither I, as the owner, nor our front office staff have had direct communication with you, based on the details provided in your review, we believe you may be referring to Justin’s 2007 Jeep, which was serviced at our shop last year. After reviewing our records and communication history regarding the vehicle, we would like to respectfully clarify several points to address information that may not fully reflect the circumstances surrounding the repairs: 1. Initial Visit & Diagnosis Justin brought his 2007 Jeep with approximately 280,000 miles to our shop after previously visiting multiple repair facilities. During our initial diagnostic process, several faults were identified, including injector-related codes. We discussed our findings with him in detail and explained that due to the injector faults and previously installed aftermarket injectors, we recommended beginning with OEM Mopar injectors as the most appropriate starting point. We also made it clear that the vehicle had multiple underlying concerns and that this repair would be the first step in diagnosing and addressing its condition. Given the age, mileage, and overall condition of the vehicle, we advised

Business reply on Google

We appreciate you taking the time to share your feedback, though we’d like to clarify the situation for accuracy. Your vehicle was brought in for a diagnosis only due to the misfire and overheating concern. We did not perform any repairs. therefore we couldn't have made your car run "worse". Our certified technician conducted a block test, which confirmed a blown head gasket. This was explained to you by our service advisor and, at your request, again directly by the mechanic. While we understand your husband’s opinion differed, the test results are a standard indicator of head gasket failure—not a thermostat issue. For safety, insurance, and liability reasons, customers are not permitted to remain in the service bays while vehicles are being inspected or repaired. Our service advisors act as the main point of contact so our mechanics can focus on their work. We strive to treat every customer with respect and provide accurate, transparent information. Unfortunately, during this visit, our staff experienced disrespectful conduct, which makes it difficult to maintain a constructive working relationship. While we regret that we could not meet your expectations, we stand by the accurac