TEKDEP Data Recovery, Computer and Phone Repair

Business reply on Google

Toghrul, thank you for sharing the photos along with your review! Liquid damage can turn into a complicated repair very quickly, so we're really happy we were able to repair your ASUS laptop and get you back into your data. Thanks for trusting us with such an important repair, and we truly appreciate the recommendation.

Business reply on Google

Hi Rick, we’re truly sorry that your experience with us didn’t meet your expectations. We know how frustrating repeated visits can be, and we appreciate you taking the time to share the details of what happened. Feedback like yours is incredibly valuable, it helps us improve our processes, communication, and service so future customers have a smoother experience. While we regret that your issue wasn’t resolved as smoothly as it should have been, we’re committed to learning from situations like this. Should we ever have the opportunity to assist you again, we would make every effort to ensure the repair process is clear, timely, and satisfactory. Thank you again for your feedback, Rick. We truly appreciate it. Best regards, The TEKDEP Team

Business reply on Google

Christopher, we truly appreciate your feedback and apologize for the frustration you experienced during your repairs. Hearing from customers in such detail helps us see what we’re doing well and where we can continue to improve. Regarding your Dell laptop, the combination of issues with the logic board, connectors, and battery created a complex repair situation. We understand how frustrating the delays must have been, especially with parts and the cancelled battery order. These delays affect us as well, as we never want our customers to be without their device for longer than necessary. Our team did our best to manage the repair efficiently, and your feedback reinforces the importance of refining our process for similar situations. For your Samsung S23 Ultra, we replaced the screen as soon as the part arrived. When it later showed responsiveness issues, we provided a higher-quality refurbished display at no extra charge to resolve the situation. When you returned again, we noticed signs of wear and physical damage, and we explained what could be done while still honoring warranty considerations. Our goal was always to assist and provide the best possible outcome. We value your feed

Business reply on Google

Hello Austin, we appreciate the time you took to leave feedback about your experience. We’re sorry for any disappointment and will use your comments as a chance to learn and grow. Should we ever have the opportunity to earn your business again, we would gladly assist in any way we can.

Business reply on Google

Hi Max, Thank you for taking the time to leave a review — we genuinely appreciate all feedback, even when it reflects a less-than-perfect experience. It helps us improve and stay transparent with our customers. I’m David, the owner and manager of TEKDEP, and I’ve personally reviewed your repair case. Your laptop was brought to us in non-functional condition, showing an error code and a blinking white light on the power button — clear indicators of SSD failure. After proper diagnostics, it was confirmed that the SSD had failed and your data could no longer be accessed through standard repair methods. To restore functionality, we have advised via phone call at the time we have concluded our diagnostics, that need ssd would be needed to make the laptop working but data wont be recovered and we installed a new SSD and configured the system. This service did not include data recovery, as the original drive was not readable. Recovery from a failed SSD requires specialized lab equipment and cleanroom procedures that we offer, which fall outside the scope of standard repairs. These services typically cost between $500 and $1,200 depending on the severity of the failure and about 30 to 60 d

Business reply on Google

Dear Mr. Wayne, First and foremost, thank you for choosing TEKDEP Service Center and for sharing your feedback. We pride ourselves on providing top-tier tech service here in Woodland Hills, with all services performed by our experienced senior technicians. You dropped off your broken iPhone 13 Pro Max, which had been stolen from you and fortunately recovered using the Find My iPhone feature. The phone was in very poor condition, with a damaged housing frame, missing back glass, bad microphone, and non-functional Face ID. Despite these issues, you wanted to restore the phone to its original condition, and we were happy to help. During the repair, we discovered the wireless charger was also non-functional. Unable to reach you as your only phone was with us, and adhering to your request for a like-new condition, our technician replaced the MagSafe charger. We added only the $50 part cost without charging for additional labor. Upon pickup, you inspected the phone, found Siri working, used the map function, and made a call. You expressed satisfaction with the repairs and understood the increase in your bill to $316 due to the added part and $11 sales tax, which is mandated by law. We re