The Cat Nails & Spa

Business reply on Google

Hi Grace . Our prices are clearly listed on our website, and we always inform clients of the price before starting any service. A regular manicure is $28, and if you need an acrylic/removal added, it is only an additional $10. If you are only coming in for removal without getting a new service, the price is $15. If you feel this price is too high compared to other salons in Seattle, you are always welcome to choose another place or remove it yourself at home. We respect everyone’s choice, but our prices are transparent and communicated upfront before any service is done. Thank you .

Business reply on Google

We’re sorry to hear about your experience. At our salon, we always maintain a respectful and professional environment. Situations such as staff raising their voices or calling out about tips in front of clients are not part of our practice. If a client is ever unhappy, we’re happy to switch technicians, redo the service, or remove it at no charge. Could you please let us know the date of your visit? We also want to make sure there wasn’t any confusion with another salon. We understand that when an experience feels upsetting, it can also feel more intense in the moment, and we truly empathize with how you felt. We’re very sorry you went through that. Please feel free to contact us so we can look into this and make it right. Thank you

Business reply on Google

Thank you for your feedback. We would like to clarify a few important points regarding your visit. First, our prices have been publicly available on our website for years, and we kindly ask clients to review pricing before booking appointments to avoid misunderstandings. Second, while you submitted an appointment request online, you did not receive a confirmation message from us. This means the appointment had not yet been accepted or scheduled, as we were busy at that time. Unless clients receive confirmation or speak with us directly by phone, the appointment is not guaranteed. Third, cuticle cutting is not included in our dip powder service. We took additional time to clean and trim your cuticles before starting the service, which is why there was an additional $5 charge added. We typically only charge extra for cuticle work when the cuticles extend significantly over the nail area and may affect the quality and final result of the service. However, we do apologize for not clearly communicating this additional charge beforehand, and we understand how that could be frustrating, it can also affect how the overall service experience is viewed. We always appreciate your feedback. We

Business reply on Google

Hi Zara, Thank you to bring this to our attention. We sincerely apologize for the lack of communication regarding to your appointment and for the impact this had on your schedule. We address this with our team to ensure better transparency moving forward. We hope to have the opportunity to provide you with a much better experience in the future.

Business reply on Google

Hi Titara, thank you for bringing this issue to our attention. Please contact us directly by calling the phone number (206) 441 3501, so we can schedule a promptly to correct the work and prioritize your next visit. We look forward to making this right.

Business reply on Google

Hi Annissa . We’re sorry to hear that we didn’t meet your expectations. Before leaving a rating, could you please contact us? From the picture you provided, it seems the paint may not have been fully dry, and it’s possible that contact with your pocket or another surface could have caused the issue. For some reason you changed the photo but we are happy to do new one .if you have time until today .Please give us a call at 206-441-3501 when you have time, and we’ll make it right. Thank you

Business reply on Google

Hi Sofia Thank you for your feedback. We value our customers and strive to provide the best service possible. As a reminder, our policy guarantees nail services for up to 5 days. After that time, we are unable to offer free fixes, as outlined in our terms, payment was not received from you after serve and we kindly ask that all charges be settled respectfully. We appreciate you coming to our salon, and we hope to have the opportunity to serve you again in the future.

Business reply on Google

Hi Mina, thank you for your time. We strive to provide exceptional service and regret if your expectations were not met. Firstly, your total bill for the service was $115, not $125 as mentioned. We ensure transparency in our pricing and strive to accurately reflect all charges. Secondly, we maintain strict hygiene standards by using disposable liners for pedicure services to ensure a clean and sanitary environment for our customers. Thirdly, during your appointment, you selected a deluxe pedicure, but due to your phone battery issue, you hurriedly left early and omitting additional services you declined such as hot rock and hot towels… However we have changed you from the Deluxe to regular price. Regarding the acrylic application issue, we understand your frustration. According to our policy, we offer complimentary fixes for any issues within 5 days of your initial service. We regret that you were unable to return during this timeframe. A week later you called and we still accept to renew it for free, but you requested that you can come two days later, but it was not feasible, and then you talked really aggressive and being rude to us. To ensure transparency and accuracy, we keep d

Business reply on Google

Hi there, the first one. We want to apologize to you. The problem you mentioned is too confusing here. For acrylic, two weeks is beyond our warranty period. But we can fix 2 fingers for you . We will be appreciated and happy to make you happy again. Thank you.

Business reply on Google

Hi Drea As a manager here. Thank you for your patient and we are so sorry for reply late. can you take the time to come back we will make it better again? Please contact us : 206 441 3501 Thank you

Business reply on Google

Hi Ryan We apologize for the inconvenience caused to you. We will improve our service better from your complaints, but we also thank you for your little compliment, Ryan.!

Business reply on Google

Hi Christopher, we are apologizing for the unsatisfactory service,but according to find out what you experienced is the previous Spa Hop salon. When we receive your feedback, we are starting to change owners and new employees, hope you can come to experience and give us better suggestions. Thank you