The Cinemas LA

Business reply on Google

Thank you for sharing your feedback. We appreciate you taking the time to let us know how you feel. Your comments are important to us, and we'll be sure to share them with our team as we continue working to create the best possible experience for our guests.

Business reply on Google

Hi RJ, thank you for taking the time to share your feedback. We're sorry to hear your recent visit didn't meet your expectations, particularly the wait at concessions. We appreciate you sharing your perspective, and your comments will be shared with our team as we continue working to enhance the guest experience. We're also looking forward to introducing additional food offerings very soon and hope you'll have the opportunity to experience them.

Business reply on Google

Hi Hennah, thank you for your feedback. We're sorry to hear you were disappointed by your recent visit. We appreciate you taking the time to share your thoughts and will be sure your feedback is shared with our team.

Business reply on Google

Thank you for your feedback. We understand how disappointing these changes have been for longtime guests who loved the theater's previous experience. As we continue our transition to The Cinemas, we're actively working on expanded dining options and other enhancements to the guest experience. We appreciate your feedback and hope you'll give us another chance in the future.

Business reply on Google

Hi Andrew, thank you for your feedback and, more importantly, for supporting this theater for so many years. We truly appreciate hearing from longtime guests who have made this theater a part of their lives. We know the dine-in experience was a big part of what made this theater special for many guests. As we continue shaping the future of The Cinemas, feedback like yours plays an important role, and we'll be sure to share your comments with our leadership team. Thank you again for taking the time to share your thoughts.

Business reply on Google

Hi Beth, thank you for taking the time to share your feedback. We truly appreciate hearing from longtime guests who made this theater part of their family movie nights over the years. We understand why these changes have been difficult, especially for guests who loved the unique experience this theater offered. Taking over two operating theaters happened very quickly, and our team has been working tirelessly behind the scenes to bring all the moving pieces together while building the next chapter of The Cinemas. We're proud to have the opportunity to continue this theater's story, and we're committed to creating an experience worthy of the guests who have supported it for so many years. We appreciate you sharing your perspective, and your feedback will be shared with our leadership team.

Business reply on Google

Hi Kris, thank you for taking the time to share such thoughtful feedback. We truly appreciate hearing from longtime guests like you who have supported this theater for so many years. We understand why these changes have been difficult, especially for guests who loved the unique experience this theater offered. Taking over two operating theaters happened very quickly, and our team has been working tirelessly behind the scenes to bring all the moving pieces together while building the next chapter of The Cinemas. We're proud to have the opportunity to continue this theater's story, and we're committed to creating an experience worthy of the guests who have supported it for so many years. We appreciate you sharing your perspective, and your feedback will be shared with our leadership team.

Business reply on Google

Hi Dara! Thank you for your feedback. We understand your disappointment and appreciate hearing from longtime guests who have supported this theater over the years. As we transition to The Cinemas under new ownership, we recognize that our current food and beverage offerings are not what many guests have come to expect. While we are temporarily operating with a simplified menu, we are actively developing expanded dining options and enhanced concessions as part of our long-term vision for the theater. We know change can be difficult, especially for those who have cherished memories of the previous experience. Our goal is to create an exceptional moviegoing destination that honors what made this theater special while introducing new offerings and improvements of our own. We appreciate your candid feedback and hope you'll consider visiting again as we continue to evolve in the months ahead.

Business reply on Google

Hi Milenda, we're sorry to hear about your experience and understand how disappointing this is, especially after receiving the gift certificate so recently. We'd love the opportunity to look into this for you and see how we can help. Please email us directly at [email protected] with the details of the gift certificate, and a member of our team will be happy to assist. We appreciate you reaching out and hope to speak with you soon.

Business reply on Google

Hi Jacqueline! Thank you for taking the time to share your experience. We appreciate your understanding regarding the changes that come with new ownership, which is why it's especially disappointing to hear about the issues you encountered with the theater itself. A malfunctioning recliner can absolutely take away from the moviegoing experience, and we agree that seats requiring repair should not be available for purchase. We also appreciate you bringing the restroom conditions to our attention, as cleanliness is something we take very seriously. We'd like the opportunity to look into this further and assist directly. Please reach out to us at [email protected] so our team can review your visit and follow up with you personally.

Business reply on Google

Hi Jenny! Thank you for your feedback. We're sorry to hear that your Father's Day outing did not meet expectations and understand the disappointment surrounding the recent changes to our food and beverage offerings. As we continue our transition to The Cinemas, we're actively working on expanded dining options and other enhancements to the guest experience. We also appreciate your kind words about our team and are glad they were able to assist you. Thank you for sharing your feedback, and we hope to have the opportunity to welcome your family back in the future.

Business reply on Google

Hi Stacy! Thank you for your feedback. We're sorry to hear that your recent visit was disappointing, especially as a longtime guest of the theater. We understand the frustration surrounding the recent changes and regret that your experience did not reflect the level of hospitality we strive to provide. As we continue our transition to The Cinemas, we're actively working on expanded dining options and other enhancements to the guest experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

Business reply on Google

Thank you for your feedback and for being a loyal guest over the years. We truly appreciate the memories and experiences you've shared at this theater, and we understand how difficult change can be. We are in transition! As we begin this new chapter as The Cinemas, our team is working hard to create an experience that movie lovers will enjoy for years to come. While we're still in the early stages of that journey, we're excited about what's ahead, including expanded dining options and other enhancements currently in development. Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and show you what we're building.

Business reply on Google

Hi Max! Thank you for your feedback. We're sorry to hear that your recent visit did not meet expectations. We understand the disappointment surrounding the recent changes and regret that your experience did not reflect the standards we aim to provide. As we continue our transition to The Cinemas, we're actively working on expanded dining options and other enhancements to the guest experience. We appreciate your feedback and hope to welcome you back in the future.

Business reply on Google

Hi Kate! We appreciate you taking the time to share your experience. We know this location is going through significant changes, and we understand that some guests miss amenities that were previously available. Our team is working hard to create a moviegoing experience that honors what people loved about this theater while introducing new ideas and improvements. Thank you for your patience during this transition.

Business reply on Google

Thank you for your feedback. We understand the changes to our food and beverage offerings have been disappointing for some longtime guests. As we transition the theater to The Cinemas, our team is focused on building a new experience that reflects our vision for the future. This is a temporary phase, and we look forward to introducing expanded offerings in the months ahead. We appreciate your patience and hope you'll visit us again as we continue to evolve.

Business reply on Google

Hi Andrew! hank you for sharing your feedback. We understand your disappointment and are sorry that your experience did not meet expectations. As part of our recent transition to The Cinemas, some amenities previously offered at this location are currently unavailable while we work to reimagine and improve the overall guest experience. We recognize that this has been frustrating for some guests, and we are actively working to introduce expanded food and beverage options in the future. Our team is working hard every day to build a moviegoing experience that guests will be excited to return to, and we appreciate your patience as we navigate this transition.

Business reply on Google

Hi Blake! We appreciate you taking the time to share your experience. We know this location is going through significant changes, and we understand that some guests miss amenities that were previously available. Our team is working hard to create a moviegoing experience that honors what people loved about this theater while introducing new ideas and improvements. Thank you for your patience during this transition.

Business reply on Google

Hi Soraya– Thank you for sharing your experience with us. We're truly sorry to hear about the distressing situation you encountered with the elevator. We take safety very seriously and are working with the landlord of the building to ensure this won't happen again. We hope to welcome you again soon for a much better experience!