The Gallatin Hotel

Business reply on Google

Beverly, Thank you for taking the time to share your feedback. We're sorry to hear that The Gallatin Hotel wasn't the right fit for your travel style. The Gallatin is intentionally designed as a modern, self-service boutique hotel rather than a traditional full-service hotel. We do not have a staffed front desk, and guests access the building and their rooms using secure digital entry codes. This allows us to provide a streamlined check-in experience while remaining available by text or phone whenever guests need assistance. We try to communicate this clearly throughout our website, booking process, and pre-arrival emails so guests know exactly what to expect before they arrive. We're also disappointed to hear you noticed an odor during your stay. That's certainly not the experience we strive to provide, and we've shared your comments with our housekeeping and maintenance teams so they can inspect the area you mentioned. While our boutique hotel isn't the right fit for every traveler, many guests specifically choose The Gallatin because they enjoy the independent, contactless experience, colorful design, and quieter East Nashville location. We appreciate you giving us a try and wis

Business reply on Google

Hi Sean, thank you for taking the time to share your feedback. It is a bit discouraging to hear about your experience here at The Gallatin. Especially as we did not hear from you at all during your stay or have the opportunity to help improve anything that you might have needed. We have gotten nothing but positive feedback in our 4 years of service regarding our service, professionalism, and value of our property, but again we did not get the chance to speak with you as you did not reach out or respond to any of the multiple messages we sent out to you during your stay asking if you needed anything. We only spoke before your visit when you needed to make a change to your dates day of in which we did change without penalty. As advertised across all of our booking platforms we are a concierge-less property that does not have staff on site 24/7. We do have someone available at all times after normal business hours that can assist with any guest needs. We are extremely proud of all our amazing reviews and the way that we serve our guests, but we understand that our business model might not be a great fit for everyone, and it seems that may be the case here. We hope that you find the pe

Business reply on Google

Cindy, thank you for taking the time to leave a review. We are sorry to hear that you did not enjoy the room during your stay. We wish you would have reached out to us during your stay. As you can see from our near perfect rating on Google, we take guest experience really seriously. As a heads up, each room at our property is also equipped with 2 chairs and a table for any guest needing extra seating or desk space. We are not sure if you did not see it or not. We are saddened to see such a low review due to this as our listings and photos are up to date and very accurate, but we understand that our property might not be for everyone. We thank you for noticing our Giving Back program as we are very thankful for guests like you that give us the ability to give back to our community.

Business reply on Google

Kara, first of all, thank you for choosing to stay with us. We are so sorry to hear that some parents were not monitoring their children the night you stayed. We reached out to the family we suspected it was and it sounds like they got them under control after a little while. That being said, we are so sorry they messed up your stay with us. As you can see from our 5 stars ratings across the board, we take customer service very seriously and this was definitely an isolated incident. It is worth mentioning that our sister hotel is the #1 rated hotel on TripAdvisor so that shows you much we care about our customers as well. We are very upfront in all of our listings that we are a concierge less hotel but we are only a call or a text away. While we are not for everyone, every review we have received since opening is 5 stars and we are so sorry you didn’t not have that experience. And thank you for staying with us so we can give back to those less fortunate in our community. We give away the majority of our profits and we could not do it without guests like you