The Glow Gloss

💅 Beauty & Spa · Miami

1

total experiences

100%

replied on google

Most reported issues

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Experiences

BadCustomer ServiceFrom Google Reviews
Aug 28, 2025

Customer was turned away despite being told walk-ins were accepted

Business reply on Google

Dear Haylen, Thank you for sharing your feedback. After reviewing our call records, we could not find any record of your call. All calls are handled by our AI receptionist and automatically logged to email, so it seems there may have been a misunderstanding or perhaps you contacted a different salon. At City Glow, we specialize in Russian manicure and pedicure, which take over ninety minutes per client, so all of our guests book online or through our AI system. Our spa is spacious, beautiful, and impeccably clean, and it is disappointing to see it described otherwise. We wish you well and hope everything is going well in your life.