The Grove Restaurant & Bar
🍽️ Restaurants · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Customer was charged full price after being told happy hour prices applied.
Business reply on Google
Dear Mr Lua Thank you for taking the time to write a review of your experience at The Grove. I was very disturbed to hear about your interaction with our bartender and manager. We definitely did not handle the situation well. I have personally spoken with everyone involved as well as our entire management team and we have used your experience as a teachable moment to improve our hospitality. In addition, I have fully refunded your entire bill. It appears that you were visiting us frequently and I hope you consider giving us an other opportunity to serve you in the future. I would also like to hear further details about your serious accusation of, “feeling discriminated against”. Having served the city of San Francisco for almost 30 years and priding ourselves out creating a respectful and inclusive environment for all we find this statement extremely disturbing and so if you would email me privately to share more about it I would greatly appreciate it. I also think you have miscategorized our response to less than ideal reviews. We take time and effort to respond to all reviews. There are limitations on the number of responses wee can publish at a given time so occasionally there i
Slow service, rude staff, and incorrect order
Business reply on Google
Dear Alona, We are sorry to hear That you did not feel appreciated as a guest.We take your feedback seriously as we strive towards a better customer experience. Please accept our sincerest apologies.
Food and drink were terrible, poorly prepared, and lacked flavor.
Business reply on Google
Dear Brianna, Thank you for sharing your experience with us. We truly strive to provide a five-star experience to all out guests. We would greatly appreciate the opportunity to hear more about how we fell short of five stars and incorporate your valuable feedback into our operation. Please get in touch with us directly at [email protected].
Stale bun and cold, salty meat in cheeseburger
Business reply on Google
Dear Linda, Thank you for taking the time to provide us with your feedback. We sincerely apologize that you did not find your cheeseburger enjoyable. We would like to offer you a refund. Please send a message to [email protected] to discuss further.
Food was cold and inedible; replacement order was slow.
Business reply on Google
Dear Isabella, Thank you for taking the time to write a review of your experience at The Grove. We were very disturbed to hear about your interaction with our manager. We definitely did not handle the situation well. We have used your experience as a teachable moment to improve our hospitality.
Pastrami sandwich was awful and service was poor
Moldy food delivered caused customer to break out in hives
Business reply on Google
Dear Tyler, Thank you for taking the time to share your experience with us. We truly value feedback like yours, as it helps us grow and improve. We sincerely apologize that your meal did not meet your expectations. We strive for excellence in everything we do. We would like to offer you a refund. Please feel free to reach out to us directly so we can discuss this further and make things right, my email address is [email protected] Warm regards, Luis
Staff were rude and unhelpful after tip was paid upfront.
Rude staff and manager rushed group out of restaurant
Staff served a friend out of turn and overcharged for a croissant.
Restaurant served powdered eggs and undercooked bacon
Poor customer service and self-service expectations for a tip.
Mice seen running around restaurant, staff unconcerned
Food caused illness and service was poor
Food quality was poor for the price paid
Pastrami contained too much silk skin
Cold food, poor service, and alleged discrimination
Poor quality and cold food; manager was rude to customers
Food was served cold
Food was dry and unappetizing; service was poor.