The Inn at Opryland, A Gaylord Hotel

Hotel cleaning crew stole jewelry from guest's room

Security guard admitted to letting crime happen at the hotel

Customer was double charged and accused of fraud by staff member

Incompetent staff caused shuttle delay, missed car return, and cold walk

Rude staff gave bad directions, causing customer to waste time and walk in cold.

Hotel room had stains, bullet holes, dirty floors, bugs, and smelled bad

Hotel charges for late check-out

Small pillow, room next to dumpster, and hot upon check-in

Room was small and dated, not as pictured on website

Humid room, no WiFi, unhelpful staff, and incorrect billing

Hotel charged extra $200, WiFi out, and unhelpful front desk

Hotel overcharged for a stay, then only partially refunded the amount.

Beds worn out and unexpected cleanliness charge added to bill

Hotel room heat not working, no response from staff

Hotel staff unhelpful, noisy environment, and room not as booked

Refund not received after two weeks for hotel room

Dirty room, used toilet paper, construction zone room, and door wouldn't shut

Customer assigned musty room, denied change despite availability

Room was dirty, smelled of smoke, and was noisy.

Hotel charged unexplained fee and denied promised 24-hour pool access.