The Revolution Hotel
🏨 Hotels & Travel · Boston
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer walked into occupied room due to check-in error.
Business reply on Google
Hello Amit, Thank you for this candid feedback and for trusting us with your care here in the heart of Boston! We make every effort to communicate our accommodation styles online, and are sorry if, despite those efforts, our offerings fell short of your expectations. We pride ourselves on having flexible room types, some that leverage private bathroom pods down the hall, others that have ensuites and are more spacious, to be able to meet various styles of travelers where they're at. We would have loved to have better aligned with your needs, and to have made clear that we do in fact have amenities like a gym area our guests find a lot of joy in leveraging. If there's anything we can do to flex better to your needs when you're next with us, know that we'd be eager to. In the interim, know that your feedback will be discussed internally, particularly the room mix-up you described as that's a rare, unfortunate mistake that we're deeply apologetic about. Be well until you're next here exploring our historic city. Sincerely, Phil Schoeniger Guest Services Manager
Poor customer service and cleanliness issues at hotel.
Business reply on Google
Hello Lynn, We appreciate you taking the time to share your feedback. First, we want you to know that the whole of it is heard and will be looked into. Second, and where we'd like to focus, is on our agreeing on small gestures and proactive extensions of hospitality leaving big impacts on guests. We're typically celebrated for how welcome we make those who join us feel, and it's clear that we didn’t achieve that end in your case, except in a couple of instances. Those comments hit home, and we apologize for not better upholding our standards. We hope to have another opportunity to extend to you a stay here in the heart of Boston's memorable South End that's fully reflective of who we are. Until we have that opportunity, know that we're wishing you and yours success in your continued travels. Sincerely, Phil Schoeniger Guest Services Manager
Customer paid high price for small, noisy room with external bathroom
Business reply on Google
Hello Sonia, Thank you for making our home yours in Boston. This time of year can be a high-demand one given the many events happening throughout our city. Despite that, it was our team’s pleasure to be receptive to your initial accommodation concerns and to get you situated in a space that better aligned with your preferences. We’ll continue striving to deliver excellent value relative to our popular section of the city and hope to better meet your expectations on that front during your next visit. Take care! Sincerely, Phil Schoeniger Guest Services Manager
Double charged for a two-day stay
Business reply on Google
Hello José, We appreciate you sharing your feedback. We’re not sure what charges you’re referring to or that Booking.com may have levied, so, we’d start with contacting Booking and if you need additional guidance, feel free to reach out to our team. We’re sure that, between us, we can help you find the information you need! Take care! Sincerely, Joe Cornejo Rooms Division Manager
Paid extra for shower; room still uncomfortably small
Business reply on Google
Hello Winston, Thank you for your feedback! Our team works hard to ensure that our variable room types are described transparently online to avoid issues like what you’re describing upon arrival. We’re sorry that certain details in our room descriptions were missed and we hope you’ll allow us to welcome you again, next time, in a space you more fully love! Let us know if you have any questions ahead of your next booking and please, take care. Sincerely, Joe Cornejo Rooms Division Manager
Staff member was rude and aggressive, threatened to cancel reservation.
Business reply on Google
Hello Mr. Omotolani, While we’re glad to hear that you enjoyed our accommodations, we’re sorry that your check-in experience didn’t exceed expectations. We aim is always to be friendly, empathetic & helpful while providing a warm, relaxed yet secure ambiance for our guests. We will review your comments internally to ensure that our security procedures reflect the same and we apologize for any delays caused from our verification. If ever we can be of service to you again, know that we’d be delighted by the opportunity. Sincerely, Joe Cornejo Rooms Division Manager
Hotel advertised rooms with no bathroom as four-star quality
Business reply on Google
Hello Juan, Thanks for stopping by and know that our team hopes you had a great time exploring Boston. We do note which of our rooms feature ensuite restrooms and which of our most economy-style rooms do not on our website and across third-party booking platforms. We’re sorry that detail was missed. Our team is always happy to explore upgrade options on-site, availability permitting. Just let us know next time how we can work to make your stay more comfortable. Wishing you the best as you enjoy the rest of your summer! Sincerely, Joe Cornejo Rooms Division Manager
Blocked from contacting hotel after checkout
Business reply on Google
Hi Daniel, Guests are always welcome to check in with our team at our front desk, through our standard telephone line, or via our text service. We also don’t block guest numbers at the end of their stays. We apologize if there was any confusion to that end and promise to continue offering multiple, innovative ways to streamline servicing all of our guest’s needs! Sincerely, Joe Cornejo Rooms Division Manager
Hotel room was dirty, poorly equipped, and had heating issues.
Business reply on Google
Hello H K, As we noted on a separate platform, we thank you for your thoughts and are sorry to hear that maintenance concerns ultimately made it so your experience diverged from the generally exceptional stays our guests enjoy. We’ll look into all of your claims internally and hope to have another chance to impress you someday soon. Sincerely, Joe Cornejo Rooms Division Manager
Unclean hall bathrooms, stained towels, and earring back in bed
Business reply on Google
Hello Karrington, We were glad to have you with us here in Boston’s unforgettable South End. Our team prides itself on our attention to cleanliness and service as is apparent in the vast majority of the feedback we receive. Please accept our apologies if you noticed lapses and rest assured that’s feedback that’ll be discussed internally. Our team hopes to have another opportunity to better impress you, starting with suggesting that you consider exploring our “Revolution Lofts” which are accommodations we feel will be most in alignment with your preferences. Until we see you again, we wish you tremendous travels. Sincerely, Joe Cornejo Rooms Division Manager
Hotel room lacks basic amenities and private bathroom.
Business reply on Google
Hello Susanna, We appreciate your feedback and feel your stay would have benefited from being better informed, which our team apologizes for. To begin, our property offers several room types, many of which are similar to what you’d find at more traditional hotels. We invite you to explore our “Revolution Lofts” ahead of your next visit as we suspect they’re going to be in alignment with your tastes. To your bathroom feedback, our property offers bathroom kits that afford guests several of the items you suggested we don’t provide. If that wasn’t made clear to you, again, we apologize for the lapse in communication. We promise to continue upping our efforts to better level set our unique experience with those that join us. You’re forever welcome to make yourself at home again! Sincerely, Connie Shaheen General Manager
Room was extremely small and no on-location parking.
Hotel room and communal bathroom were dirty, and amenities were missing.
Room and shared bathrooms were dirty, and cleaning attempts failed.
Business reply on Google
Nicole, Thank you for taking the time to provide your feedback. I am truly sorry for the experience you had as this is not typical of The Revolution Hotel. We strive to provide all of our guests with a clean, comfortable, and enjoyable place to stay while in Boston. I am very sorry we failed to do this for you during this stay. I do hope you consider giving us another try so we can show you why so many others have found The Revolution Hotel to be unique and fun hotel experience. Warm Regards, Connie Shaheen General Manager
Hotel falsely advertised rooms with no private bathrooms
Business reply on Google
AL, I am sorry to hear you felt your were mislead or that I was in anyway being dishonest or rude. We do our very best to be as transparent as possible with our room types noting in the category name that the bath will be either "in-room" of "down-the-hall" so that guests can choose what will satisfy their needs best. Our website also offers an array of photos providing visual aid to help clarify what the bath: the down hall experience will be like. My sincere apologies again that this still lead to confusion and a feeling of being mislead for you. Regards, Connie Shaheen General Manager
Overpriced, small, noisy room on mezzanine floor
Business reply on Google
Алексей Амелюшкин, Thank you for taking the time to provide your feedback. I am sorry you found the room to be too small and noisy for your liking. The Revolution Hotel offers 3 distinct room type offerings. You booked a bath in room queen room type which average 115 square feet and are located on the mezzanine level of the hotel as you mentioned. If we have the opportunity to host you again I suggest looking at our loft room types. These are double in size and located in a separate building which provides a more residential stay experience. Thank you again for your feedback. Warm Regards, Connie Shaheen General Manager
Comforter had bloodstains and requests for new sheets and towels were ignored
Business reply on Google
Kate, I am sorry to hear your were not satisfied with your stay at The Revolution Hotel. Cleanliness is our top priority and if we failed in this area we truly apologize. We are not currently offering stay over service due to COVID, but were happy to accommodate your request due to the length of your stay. Unfortunately when we attempted to service the room there was no way for us to achieve this without disrupting your personal items. Again we are very sorry you did not get The Revolution experience that so many other travelers share. We appreciate you taking the time to provide your feedback and we will use this to help us improve our service moving forward. Connie Shaheen General Manager
Hotel room rented without private bathroom
Business reply on Google
Hello, Thank you for joining us. We fully appreciate that our unique take on the classic hospitality experience isn’t for everyone. That’s why, to your point, we describe our various room types online to ensure that our guests know what they’re getting when they book. Despite that, we are sorry that you were caught off guard upon your arrival. Just so you know, we do offer several rooms that feature en suite bathrooms to accommodate guests that prefer that arrangement. We would love it if you’d try one of those units out during your next visit to Boston. Warm Regards, Connie Shaheen General Manager
Hotel room is cramped, noisy, and lacks soundproofing
Business reply on Google
Hi John, We trust that our outstanding location made exploring all of Boston a breeze. Regarding your noise concerns, please accept our apologies. Most of our guests enjoy our hotel for its relaxing atmosphere. Reading that you did not share that experience is something that our team will discuss internally. Please consider joining us again and let our team know how important a noise-free stay is to you. We will do our best to situate you in a location that we feel might best suit your needs. All the best, Connie Shaheen General Manager
Hotel failed to provide extra bed and housekeeping was poor
Business reply on Google
Hi Simone, Thank you for sharing your thoughts. We are sorry to see your feedback given that our team worked hard to resolve your room concerns after your party initially booked the incorrect room type given that amount of people that you planned on having over. After we determined that we would not be able to move you to a more appropriate unit given their lack of vacancy, we did provide you with an additional bed, per your original request, to accommodate your daughter. Our team apologizes for the other inconveniences that you’ve outlined regarding your housekeeping experience which we will certainly look into. If you should choose to join us again in the future, know that we’d love to be able to provide you with an experience that more fully impresses. Best, Revolution Front Desk Team