The Sound Guy
💻 Tech Services · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Poor customer service and lack of transparency regarding repair work performed.
Business reply on Google
Discussed with the customer what i could repair and he agreed to it. I never promised a restoration.not sure what he expected. I did rebuild the phono and cleaned and deoxed all switches and controls. I was out of town when it was picked up.
The technician was rude and lacked expertise in off-road audio systems.
Business lost customer's boombox and provided poor communication regarding repair status.
Business reply on Google
Our tech had put it in a box to protect it. Since we could not see it, we could not find it. She left it here for months and never called. If she had called earlier. We could gave gotten to it sooner. We have been thru 3 techs in a year , so this added to confusion. We appoligized and gave her her money back. We really try to satisfy our customers. Some times things dont go so well!
Repair service failed to fix the hum and misdiagnosed the equipment.
Business reply on Google
Sorry I don’t remember you or your stereo system. Maybe you took it to someone else?
Staff member displayed a negative and unprofessional attitude toward the customer.
Business reply on Google
Sorry. I spoke to you on the phone.,Brians a sub contractor and can come off rude at times.. Why didnt you ask for me?Im the owner and i would have helped you. I have Great Reviews ! Guy
business failed to follow up after receiving requested product information
Business reply on Google
I texted you a replacement I found .? Why leave me a bad review for trying to help you?
Long wait time and refusal to perform complex equipment repairs.
Business reply on Google
We do lots of difficult repairs if parts are easily available and our techs feel the cost of repairs is worth the value of the unit.
Business lost property and returned the amplifier in non-working condition.
Business reply on Google
the amp had a cracked main board, it was patched up by another tech but developed new cracks and really should have been replaced. i could not guarantedd a badly craked board so i offered her another unit i had and she got mad? Oh Well! i tried to help her ,but she was not being rational!
Subwoofer repair failed due to poor workmanship and missing parts.
Business reply on Google
I got a bad batch of glue from my supplier. Why did you not bring it back so I could fix it? Give me the benefit of the doubt .I take care of my customers but you at least need to bring it back? Come on!