The Stage Hair Salon
💅 Beauty & Spa · Bronx
total experiences
replied on google
Most reported issues
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Experiences
Overcharged on credit card and refused receipt
Business reply on Google
Hi Richard I’m sorry you feel this way. I tell all the clients before using credit cards that is extra 4% charges from the credit card company not for the salon and before you use the card I tell you to Also everything is electronic now nobody use paper anymore everything goes to emails
Haircut did not match inspiration photo
Salon charged for protein treatment but used a hair mask
Salon called police after customer refused to pay for unsatisfactory hair service
Uneven haircut, no layers, and color issues at salon.
Business reply on Google
Hello Sylvia can you please tell me the name of the staylist thank you
Salon made police threats after coloring customer's hair incorrectly
Disappointed with trial makeup and hairdo service
Business reply on Google
Hello I’m really sorry to hear this. The girl that did your hair she is a makeup and updo specialist for weddings you can see her work in Instagram for updo we recommend to wash the hair because it stays better when I talk to you in the tel I tell you to wash I was taking to you yesterday all the time and everything looks fine and also we do trials to see what it looks good on a client and talk about everything that’s why is a trial. If you can please give me a call back to make arrangements for another trial let me know thank you OWNER
Hair dryer burned customer; manager was rude and gaslighted them
Hair salon dyed hair wrong and demanded extra money to fix it
Business reply on Google
Veronica can you please let us know Your friends name because the names that you seen in the review it’s not our names maybe you have the wrong Salon
Salon refused to fix hair color, threatened customers, and held them until payment
Keratin treatment failed, hair remained curly and frizzy.
Business reply on Google
I’m sorry I know you come to the store today and I explain everything to you the new keratine is with protein is better for your hair. The keratin it takes 50% off you frizz not 100% After you wash your hair you need to blowout your hair. With keratin you still need to take care your hair. I’m sorry youthink like this. If you like come over and I explain everything again
Hair damaged by overprocessing and charged excessively for a root touch-up.
Business reply on Google
Hello the first time your mom get color bayalage toner hair cut and blowout and of course the hair need the time to get ready if your mom is staying with bleach for so many hours believe me she is not going to have any hair left so she can come again Second your mom pay 140$ because color and blowout is 95$ and she by a mask for her hair IDONT know what your mom tell you exactly. Thank you
Hairdresser did not cut hair as requested on two occasions
Hair color ruined by wrong toner application
Business reply on Google
Hello can you please give us a call or come back so we can fix it
Overcharged for hair dye, wash, and blow out service
Business reply on Google
Im sorry did your mom hair come out perfect. How you say that Manhaten is 5 stars when we treated your mom perfect. I’m sorry if you worry about the $ you have to ask before. Thank you
Salon overcharged for balayage and color faded quickly
Business reply on Google
Hello I’m sorry but you put in a review after four months because your hair are getting lighter four months after you did your color of course the color is going to get lighter after four months you go through the summer the sun probably in the beach in the pool and of course you’re going to see some changes in your hair the color it’s not permanent it’s not gonna last forever I’m sorry
Hair damaged and scalp burnt due to rushed, unprofessional service
Hair severely damaged and discolored after salon service.
Business reply on Google
Hi can you please get in touch with w
Haircut did not match request; poor service for new client.
Business reply on Google
Hi Amy I apologize for your unpleasant experience with us. We aim to please and treat all customers well so that a rapport is built so that the hope is that EVERYONE becomes a returning client. As for the unhappiness you felt about the services like I said we aim to please. Moving forward as a paying client you could of expressed your concerns while in the salon before leaving so we could of definitely addressed your concerns and do what was necessary to have you leave here satisfied. It’s disappointing that it’s after you left to express concerns. A major reason we have so many happy and satisfied clients is because my staff and I are open to hearing criticisms and resolving it right away. Hope we clarified your concerns and hoping you can give us another chance to make you look and FEEL beautiful
Hair damaged, blouse damaged, overcharged, and poor service