The Westin Boston Seaport District
🏨 Hotels & Travel · Boston
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused water bottles, citing unstated policy, causing an unfriendly interaction
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We’re sorry to hear that your interaction at the front desk felt unfriendly and did not reflect the welcoming service we strive to provide. We appreciate you bringing this to our attention and will share your comments with the management team for review. We hope to have the opportunity to provide a better experience in the future. Regards, Santosh Sardesai
Hotel failed to provide reserved king bed, offered inadequate compensation.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We appreciate your loyalty and thank you for sharing your experience. We sincerely apologize that the room you received did not match your confirmed reservation and that our response failed to meet your expectations. We understand how important your room preference was, particularly given your medical needs, and we regret that we did not provide a more satisfactory resolution. Your feedback regarding both the room assignment and the service you received has been shared with our leadership team for review. We hope to have the opportunity to regain your trust on a future stay. Regards, Santosh Sardesai
Hotel gave occupied room, then sent others to new room
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We sincerely apologize for the extended check-in delay, the room assignment errors, and the multiple disturbances you experienced after finally receiving a room. We are especially sorry to hear that your concerns were not handled in a manner that made you feel supported and valued. This is not the experience we strive to provide, and your comments have been shared with our leadership team for review. We appreciate you bringing these concerns to our attention and regret that we fell short during your stay. Regards, Santosh Sardesai
Customer waited an extended time for a room past standard check-in.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We apologize for the delay in having your room ready and for the lack of communication during your wait. We understand how frustrating it is to still be waiting past our standard check-in time, and we regret the disappointing start to your stay. Your comments have been shared with our team as we work to improve room readiness and communication with our guests. We do hope you'll consider staying with us again soon. Regards, Santosh Sardesai
Room was not ready, dirty, and had maintenance issues.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We apologize for the frustrating check-in experience, the missed room-ready notification, and the concerns you encountered with your guest room. Cleanliness, comfort, and maintenance are areas we take very seriously, and we're sorry we fell short during your stay. Your comments have been shared with our team for review and improvement. We appreciate your feedback and regret that we did not provide the experience you expected. Regards, Santosh Sardesai
Room unprepared, slow check-in, incorrect charges, missing bed linen
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We sincerely apologize for the delayed room readiness, check-in challenges, billing error, and housekeeping issues you encountered. While we understand our team provided a dining credit and corrected the charge, we recognize that these issues impacted your stay and did not meet the standards we strive to deliver. Your feedback has been shared with our leadership team for review, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Regards, Santosh Sardesai
Room stunk of body odor and unexpected fees were added.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. We sincerely apologize that your stay fell so far short of expectations. The condition of your room, the missed wake-up call, and the way your concerns were handled are not reflective of the standards we aim to provide. We understand how frustrating it must have been to encounter these issues and then leave feeling unheard. Your comments regarding room cleanliness, service, and communication have been shared with our leadership team for review and follow-up. We appreciate you bringing these concerns to our attention and regret that your experience left you with such a negative impression. Regards, Santosh Sardesai
Hotel gave away room, relocated customer to lower quality hotel with dirty room.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport. I'm sorry to hear that your experience with us was anything less than perfect. We appreciate your loyalty as a Marriott Bonvoy member and are truly sorry for the experience you described, especially after such a long travel day. This is not the level of service we strive to provide. Our Director of Front Office has reached out to you directly to discuss this matter offline, and we appreciate the opportunity to address your concerns. Please know your feedback is taken seriously, and we are committed to improving both our processes and guest experience moving forward. We sincerely hope to have the chance to restore your trust in the future. Regards, Santosh Sardesai
Unfriendly staff, lost ring, and poor follow-up from hotel security
Hotel provided an unsuitable room and poor customer service.
Customer did not receive the king room they booked and was denied a refund
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. We’re truly sorry for the frustration and disappointment you experienced. We’d like to clarify that our hotel does not offer rooms with twin beds, our rooms with two beds feature double-size beds. We regret any confusion regarding your room type and sincerely apologize that we were unable to accommodate your king bed request upon arrival. This is certainly not the experience we want for our guests, especially when a reservation has been made in advance. Your concerns regarding availability and service have been shared with our team, as this is not reflective of our standards. We appreciate your feedback and hope you may consider giving us another opportunity to provide a better experience in the future. Regards, Santosh Sardesai
Booked a king room but received two twin beds; no resolution offered.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. We’re truly sorry for the frustration and disappointment you experienced. We’d like to clarify that our hotel does not offer rooms with twin beds, our rooms with two beds feature double-size beds. We regret any confusion regarding your room type and sincerely apologize that we were unable to accommodate your king bed request upon arrival. This is certainly not the experience we want for our guests, especially when a reservation has been made in advance. Your concerns regarding availability and service have been shared with our team, as this is not reflective of our standards. We appreciate your feedback and hope you may consider giving us another opportunity to provide a better experience in the future. Regards, Santosh Sardesai
Parking attendant verbally abused customer
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. We sincerely apologize for your experience, since this is not the standard of service we aim to provide. We will address this with our team to ensure it’s handled appropriately. Regards, Santosh Sardesai
Mice in meeting rooms, unauthorized room entry, stained towels, broken phone
Unclean room with dust, dirty mirrors, and stains on the TV stand.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. I'm sorry to hear that your stay with us was anything less than perfect. We strive to provide a comfortable experience for all of our guests, but it's clear that we missed the mark for you. If your travels bring you back to Boston, I sincerely hope you will consider staying with us again, because what you experienced was not our normal standard. Regards, Santosh Sardesai
Customer locked out of room due to hotel error, required escort to retrieve card
Hotel canceled reservation without notice, causing long wait and rude staff
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. I'm sorry to hear that your stay with us was anything less than perfect. Our Director of Front Office has reached out to you to discuss this further offline. If your travels bring you back to Boston, I sincerely hope you will consider staying with us again. Regards, Santosh Sardesai
Hotel has a potent, unpleasant odor in multiple rooms.
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. I'm sorry to hear that your stay with us was anything less than perfect. We strive to provide a comfortable experience for all of our guests, but it's clear that we missed the mark for you. If your travels bring you back to Boston, I sincerely hope you will consider staying with us again. Regards, Santosh Sardesai
Hotel charged for unused discount coupons after checkout
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. I'm sorry to hear that your stay with us was anything less than perfect. Our $40 daily destination includes the following: daily $20 food and beverage credit, daily $10 MJ O’Connor’s food voucher, Freedom Trail Tickets for 2 guests per stay, Revolutionary Spaces Tickets for 2 guests per stay, and daily enhanced high-speed internet access. If your travels bring you back to Boston, I sincerely hope you'd consider staying with us again. Regards, Santosh Sardesai
Reserved room unavailable; customer found own accommodation; no compensation
Business reply on Google
Hello, thank you for taking the time to leave a review of The Westin Boston Seaport District. I'm sorry to hear that your experience was anything less than perfect. Our Director of Front Office has been emailing with you to discuss your experience further and rectify the situation. If your travels bring you back to Boston, I sincerely hope you will consider staying with us again. Regards, Santosh Sardesai