Thrifty Car Rental
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to understaffing and upselling practices
Business reply on Google
Hi, Alex. We’re extremely sorry to read about your experience at our San Francisco Airport Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Fraudulently charged for fuel despite returning the car with a full tank
Business reply on Google
Hi, Gregory. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
bogus adjustments charges
Business reply on Google
I’m sorry to hear that your visit didn’t meet your expectations. Thank you for taking the time to write this review and leave us a rating. We appreciate your feedback.
Unannounced drop-off fee of over $400 charged at car return
Business reply on Google
Hi, Lana. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for fuel despite returning car with specified fuel level.
Business reply on Google
Hi, Dezignstar. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer waited over an hour despite checking in online
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our San Francisco Thrifty Car Rental location Amanda. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Up-charged for a different car and long wait time
Business reply on Google
Hi, Blaine. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Employee tried to upsell, then claimed reserved car was unavailable
Business reply on Google
Hi, Besna. We’re extremely sorry to read about your experience at our San Francisco Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved car not available; offered smaller car for same price.
Business reply on Google
Hi, Martin. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Online check-in failed, no staff, then offered a smaller car.
Business reply on Google
Hi, Kelly. We’re extremely sorry to read about your experience at our San Francisco Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged $27 instead of $8 for late return, cars were dirty
Business reply on Google
Hello. I’m very sorry to hear about your experience at our San Francisco International Airport Thrifty Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Long wait and no reserved car available, offered more expensive alternative
Business reply on Google
Hello, Jyothi. We sincerely apologize for the wait time you experienced at our San Francisco Thrifty Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Forced to pay extra to downgrade from an unsuitable vehicle.
Business reply on Google
Hi, Chris. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Misleading charges for unrequested services, no refund provided.
Business reply on Google
Hi, Tina. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental company added unwanted upgrades and insurance to the bill
Business reply on Google
Hi, Wayne. We’re extremely sorry to read about your experience at our San Francisco Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Forced to pay additional 'local taxes' despite full prepayment
Business reply on Google
Hi. We're very sorry to read that you didn’t have a 5-Star experience with us at our San Francisco Thrifty Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.thrifty.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and reserved car unavailable due to staff inefficiency.
Business reply on Google
Hi, Abbey. I’m very sorry to hear that your experience at our San Francisco Thrifty Car Rental didn’t meet your expectations. This isn’t the level of service we strive to provide. We truly hope you’ll give us another chance in the future. Thank you for your feedback!
Long wait times and slow staff at car rental pickup
Business reply on Google
Hi, Nicole. We’re extremely sorry to read about your experience at our San Francisco Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental car not available at agreed price; pressured to upgrade.
Business reply on Google
Hi, Jane. We’re extremely sorry to read about your experience at our San Francisco Thrifty Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait and no car available despite reservation
Business reply on Google
Hello, Anthony. We sincerely apologize for the wait time you experienced at our San Francisco Thrifty Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.