Top Gearz Auto Center
🚗 Auto & Repair · Detroit
total experiences
replied on google
Most reported issues
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Experiences
Business did not respond to messages about a car already sold
Business reply on Google
We have no record of any communication from you in our system regarding a specific vehicle. We’re not sure if you may have contacted another dealership or if there was some other mix-up. Our inventory is updated as vehicles sell, and listings are removed as quickly as possible. We sincerely apologize if you made a long drive, but we have no way of knowing which vehicle you’re referring to or who you are. As a general policy, if you’re traveling a long distance to see a vehicle, we always recommend calling ahead to confirm availability or leaving a deposit to hold it. That helps ensure the vehicle is still available when you arrive.
Sold a defective vehicle with concealed malfunctions.
Business reply on Google
You purchased a 2009 Jeep Commander AS-IS, paying $3,999. Like any used vehicle at that price point, some defects are expected—as long as they are not major mechanical issues that prevent the vehicle from being driven. With that being said, due to the cold weather at the time of sale, the AC system was not fully tested. However, everything else with the vehicle was disclosed to the best of our knowledge. I still made efforts to help you and advised that you take the vehicle to a mechanic with a more reasonable labor rate, as you chose to go to a franchise dealership that quoted an extremely high repair cost. You also did not provide any proof of a leaking roof when I requested a video. I did acknowledge that the AC may not have been clearly discussed, and I was willing to work with you to make things right. However, instead of working toward a solution, you sent multiple threatening messages. That is not how I conduct business. I made an effort to help, but your approach left no room for any reasonable resolution. I stand behind my brand and will not allow false claims to damage my reputation. If you would still like assistance, feel free to contact me at 313-368-7000. If you’re wi
Sold a car with undisclosed transmission issues and refused to resolve
Business reply on Google
We’re sorry you feel this way, but we do want to clarify a few important details. Months after the sale — even though the vehicle was already out of state — we still offered to help. When the vehicle was inspected, we were informed the issue was related to transmission fluid, not a failed transmission. We also offered to have the vehicle shipped back to us so we could address the concern, but you chose not to move forward with that option. Additionally, the vehicle was inspected by your mechanic prior to purchase. We have always been willing to assist and stand by our customers, even beyond the sale. We wish you the best moving forward.
No response to inquiries about a vehicle that was later sold
Business reply on Google
We want to be very clear — we do not “miraculously” sell cars. Vehicles are sold when a customer completes the purchase process, and some units move quickly when they’re priced right. We also went back and reviewed our phone logs and did not receive any calls from your number. We take communication seriously and make every effort to respond to inquiries. If there was a technical issue or messages sent through a third-party platform, we’re happy to look into it. We understand missing out on a vehicle is frustrating, but there was nothing unusual about this sale.
High mileage cars sold at high prices
Business reply on Google
Don’t know what dealership you’re affiliated with but it’s pathetic to leave these kind of reviews.
Car sold with faulty brakes and multiple other serious defects
Business reply on Google
I don’t recall selling any Kia 4 months ago I went through my entire database to try to find a Kia sold in June and didn’t find one. Regardless if this is a true story or not you should have reached out to us about any concerns you had. So I don’t know who this is or what car you purchased from me, but I don’t know anyone willing to buy a car without brakes and wait four months to say something, this review is biased and if you really did purchase a car from me please refer to me y @313-368-7000
Salesperson unhelpful and unprepared for appointment
Business reply on Google
Hey Andrea, hope all is well. I don't know why you left a bad review when I tried to be more than helpful. You never specified financing when you emailed me; I thought it would be a cash deal. I declined a bunch of phone calls when we were speaking and only answered one when you were talking to your partner again. I apologize for any inconvenience. This may have caused.
Sold vehicle with rusted frame; axle broke causing near accident
Business reply on Google
Hello John, you purchased a car in June of 2022. I sent you pictures of the undercarriage prior to the purchase and even wrote the defects in the remarks on the bill of sale. You still went ahead and purchased it. And then purchased another vehicle from me as well after that. You told me you love the cars when they got there and were happy with the purchase. Two years later you’re writing this please reach out to me for any further clarification
Business failed to transfer plate and title, causing illegal driving.
Business reply on Google
We at Top Gearz do everything in our power to accommodate the customer. With this particular situation, the customer purchased a 2014 Toyota Camry SE. When you came in with your family member and test drove the vehicle, you mentioned that you as a mechanic showed concern about brakes and rotors and asked for a $500 reduction in price, even though brakes and rotors passed inspection. That being said, we went ahead and accommodated your reduction request. As for the plate transfer, the customer provided an improper plate that could not be transferred by the secretary of state. We went ahead and purchased a new plate anyway for him for $120 so he wouldn't have to go and deal with the hassle of the secretary of state. I tried to reach out to you about the new plate, but you decided to ignore all calls and write a negative review based on lies instead. The actual customer came to us today on 8/1/2023 during the wee hours of the morning after calling him personally and he was very pleased with the vehicle purchase and was willing to pay me for the new plate fee but I refused to take it and gave him his plate free of charge. That being said, if the customer is happy and very pleased with
Business did not answer multiple phone calls from customer.
Business reply on Google
Delaney I apologize we missed your calls. Our hours of operation are 10:00am-7:00pm. However, when you called us at 9:19am, 10:00am, 10:05am we were just getting our lines and gates open. We apologize for the missed calls made after 10am. We did call you back and offered you a $500 compensation towards the purchase of a vehicle for your inconvenience but you did not get back to us. We hope to see you soon to serve your car needs.
Poor customer service and high prices for damaged cars.
Business reply on Google
At the time you arrived at Top Gearz Auto Sales, I walked with you and your husband to show you three inventory vehicles. You were disappointed once I told you that we don't finance after finding a vehicle of interest; 2016 Honda CRV EX. Yet, you were still adamant about financing a vehicle purchase. Secondly, we sell USED quality vehicles and have been doing so since 2004. That being said, if “scratches and dents” are of concern to you, we recommend you buy a new vehicle. We strive to uphold high customer service through our high-quality inventory. Last, but certainly not least, trying to bring a business down through your slanderous review on a USED car lot is unfair because you are NOT upset about our inventory or customer service rather it upset you that we don’t finance. We wish you luck elsewhere!
Sold high-mileage junk cars at high prices
Business reply on Google
Hello, Sorry you couldn’t afford anything when visiting our facility Better luck next time
Car not as advertised; significant dents, rough engine, squeaky brakes.
Business reply on Google
We apologize your left our establishment disappointed. However, there were over 40 very detailed pictures of the vehicle listed online showing both interior and exterior. That being said, you still felt confident enough to make the two hour trip. We have a 90 day warranty on every vehicle purchased and we offered you an extended warranty prior to purchasing the vehicle. We are sorry you felt the price was not to your liking and we could not go any lower which left you leaving disappointed. We even offered you another vehicle of the same make and model but you were adamant on negotiating this particular vehicle. We hope to serve you better in the future.
Dealership closed during business hours and unresponsive to calls
Business reply on Google
Derby We apologize for any inconvenience your visit may have experienced. We were on vacation and only open for repairs between 8/13-816 and reopened back on Wednesday 8/17. So we were definitely in the office any day after that. Our voicemail reflected the office hours and customers were notified of this brief hiatus. I think the fact that when you asked for the vehicle and it was sold, it is evident that we are in business to sell. Again, I apologize for any inconvenience but we assure you that this was reflected in our voicemail. We thank you for your visit.
Truck broke down during test drive due to bad battery
Business reply on Google
MK We apologize for the inconveince this experience may have caused. We rarely run into issues like this and apologize for this mishap. On our end, the vehicle should not have been without much fuel! We tried compensation but hopefully we wish toserve you better in the future!
Undisclosed dangerous damage to car sold by dealership
Business reply on Google
Dear Carson I am sorry for your issues. When purchasing a vehicle over ten years old, the first thing you should do is bring this vehicle back and address the issue since we offer a 90 day warranty on most of our vehicles. Again, we apologize for any inconvenience and are willing to work with you if you want to come down and address this issue again to find a resolution.
Transmission failed days after spending $6,000 on a car.
Business reply on Google
Please refer to management when making such a complaint. You don’t have a username so we are not sure who you are and why you’re making such accusations. All our vehicles come equipped with a 90 day powertrain warranty which covers ENGINE & TRANSMISSION. Therefore, your allegations are misleading, false, and incorrect. Please call or come down to speak to management before you make such claims.
Car broke down the day after purchase
Business reply on Google
Cody You can refer to management for any discrepancies and we encourage customers to address any issues with us directly prior to leaving feedback so that we may adderss issues firsthand!
Salesperson lied about car price and condition, refused test drive.
Business reply on Google
First matters first..please don't call anyone out of their name. It is both disrespectful & childish. Second, we didn't "lie" to you about the price. We notified you of all the amendments made to the vehicle and yet we still honored the price offered online even though the vehicle was now even more like new. You did not have a credit line anywhere and wanted to finance which we do not offer at this time. You insisted on wanting to finance and we recommended a couple of different options for you. You were still persistent about ways you can pay for the vehicle even though you were not financially able to do so. As for the test drive, an employee must accompany any customer at the time of the test drive and since there were other customers, all employees were occupied at that time. We told you to return at a different time so that an employee may accompany you during your test drive and you agreed and said you would return Monday. Mr. Chambers, we are not happy you passed on this place, but we too, are firm believers that people who blatantly accuse others of lying, are in fact, lying to themselves.
Car purchased from business has thousands of problems
Business reply on Google
Ahsan, we are sorry to hear about your experience but please do come in and work things out as I am sure we can come to a compromise!