Toyota of Dallas Service
🚗 Auto & Repair · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Fans disconnected after service, causing overheating
Business reply on Google
We're very sorry to learn that you were unsatisfied with your experience. We would appreciate the opportunity to learn more about what happened. Please contact us directly so we can discuss this further and find a resolution.
Charged for free tire rotation and recommended unneeded service
Business reply on Google
We are disappointed to hear about your recent service experience and the concerns you shared regarding your visit. We strive to provide clear communication regarding recommended services and deliver a quality experience while caring for our customers’ vehicles. Please contact our Customer Relations Manager, Vianney Pedroza, at [email protected] for further assistance.
Car damaged, poor communication, and unexpected debit card fee
Business reply on Google
We're truly sorry to hear that your experience with us wasn't a positive one. We strive to provide excellent service and your feedback is important to us. We'd appreciate the opportunity to make things right. At your earliest convenience, please reach out to us directly. Thank you.
Car rendered undrivable after routine service, quoted high repair cost.
Advisor unhelpful with repair estimate and cleaning product recommendation.
Business reply on Google
We truly value your feedback and would like to learn more about your experience so we can improve. Please contact us directly at your earliest convenience so we can discuss this further.
Dealer did not honor online quote for service
Business reply on Google
We're very sorry to learn that you were unsatisfied with your experience. We would appreciate the opportunity to learn more about what happened. Please contact us directly so we can discuss this further and find a resolution.
Dealership tried to overcharge by $1,000 for repairs.
Service tech damaged windshield tint during oil change
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to us directly at your earliest convenience. Thank you.
Service rep offered a free oil change for a survey, then did not respond.
Business reply on Google
We're very sorry to learn that you were unsatisfied with your experience. We would appreciate the opportunity to learn more about what happened. Please contact us directly so we can discuss this further and find a resolution.
Service took too long, parts not pre-ordered, car returned dirty.
Business reply on Google
We're very sorry to learn that you were unsatisfied with your experience. We would appreciate the opportunity to learn more about what happened. Please contact us directly so we can discuss this further and find a resolution.
Truck alignment and balancing made the vehicle unstable and vibrating.
Business reply on Google
We sincerely apologize that our service did not meet your expectations during your recent visit. This is certainly not the standard we aim for, and we're disappointed to hear about your experience. We would like to speak with you further about what happened. At your earliest convenience, please reach out to us directly. We hope you'll consider giving us another chance to show you the high level of service we're known for.
Service contract does not cover anything despite being a platinum package.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to us directly at your earliest convenience. Thank you.
Dealership refused to fix car issues after initial promise
Business reply on Google
We're very sorry to learn that you were unsatisfied with your experience. We would appreciate the opportunity to learn more about what happened. Please contact us directly so we can discuss this further and find a resolution.
Customer waited too long and paid unexpected deposit for rental car.
Business reply on Google
We're truly sorry to hear that your experience with us wasn't a positive one. We strive to provide excellent service and your feedback is important to us. We'd appreciate the opportunity to make things right. At your earliest convenience, please reach out to us directly. Thank you.
Business tried to upsell a new tire instead of patching it.
Business reply on Google
We sincerely apologize that our service did not meet your expectations during your recent visit. This is certainly not the standard we aim for, and we're disappointed to hear about your experience. We would like to speak with you further about what happened. At your earliest convenience, please reach out to us directly. We hope you'll consider giving us another chance to show you the high level of service we're known for.
Car developed grinding sound shortly after service, raising safety concerns.
Business reply on Google
We truly value your feedback and would like to learn more about your experience so we can improve. Please contact us directly at your earliest convenience so we can discuss this further.
Customer waited two hours for scheduled service that was forgotten.
Business reply on Google
We're truly sorry to hear that your experience with us wasn't a positive one. We strive to provide excellent service and your feedback is important to us. We'd appreciate the opportunity to make things right. At your earliest convenience, please reach out to us directly. Thank you.
Truck alignment not performed despite being charged for it.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to us directly at your earliest convenience. Thank you.
Incomplete service and zero communication from the service department.
Dealership installed used transmission, damaged car, and lied to customer.