TPA Rental Car Center

Rental car agent falsely claimed insurance was required

Customer was not picked up and had difficulty reaching help desk.

Did not receive the car booked and was charged for pre-existing damage.

Clerk added unwanted insurance, company only offered partial refund.

Hertz messed up reservation and refused to accept blame

Long wait in the heat for rental car due to slow agents.

Towed car, no replacement, key fob issues, and unreturned calls

Customer was overcharged for unwanted insurance and received only a partial refund.

Customer denied rental car due to name on business credit card

Hertz tried to charge extra for a car upgrade.

Overcharged and promised points not credited

Remote bag drop service denied despite meeting stated cutoff time

Rental car broke down, replacement was a downgrade, and refund is pending

Hidden fees and undisclosed location issues

Alamo refused virtual credit card for deposit, requiring physical card.

Clerk refused early check-in and incorrectly charged for gas pickup fee.

Rental car company tried to add unrequested upgrades and insurance.

Car was dirty and staff were pushy about upgrades and insurance

Long wait times and vehicle damage at rental car pickup.

Long wait, damaged car, and poor cleanliness